I'm flying from San Francisco - Frankfurt on 5/1. I made my reservation late last summer using United miles. I have a seat reservation and a connecting flight to Venice. On my flight information it is saying that "this flight segment is waitlisted." What does that mean? Should I be concerned?
Are you wait listed for an upgraded seat or class of travel?
Hi Andrea - I'm having the exact same problem as you. My sister and I are flying on United from St. Louis to Paris on April 19 and our outbound flights were changed. We were originally flying to EWR and then to CDG, but now we're flying to ORD with a 56-minute layover and then to CDG. We were looking at our Reservation page on two different devices and my sister saw that both outbound flights were waitlisted. I didn't see that line.
Even though the flights were changed, I had no option to accept the changes and neither did she. It seems that you have to accept the changes before the waitlisted line disappears, but it was unclear from her research if that was true.
She's going to call United tomorrow and find out about this.
Were any of your flights changed? If so, are you seeing an option to accept the changes?
Looks like they are overbooked. Unfortunately, those whomhave a ticket based on miles are being treated differently. For the last trips i have booked on miles i have had trouble get seats in advance, even 6 mo in advance. I am very disappointed how united is treating its miles customers. I wish u luck but perservere and get what u requested. Talk to a supervisor.. The routine telephone agts cannot fix the problem. Best of luck.
Instead of posting a question on this board, I would be calling United NOW !! My guess is that wait listed means just that. You are waiting to get on the plane on that leg. FF generally have a lower priority and maybe the equipment changed and it is a small plane. Call tomorrow. And, yes, I would be concerned.
Agree with Frank, but I would call tonight. United is there 24 hours a day--you want to get on this ASAP.
Thanks everyone. They changed the time of the flight to San Francisco, but the SFO - FRA flight is the same one I originally chose. I did pay for us to fly Economy Plus on that leg. I will call in the morning to inquire.
Andrea, I believe this appears when they change the time of your flight. I think if you log in you get the option to accept the change.
Try logging into the website (not the app).
It says waitlisted. I'll call now. Thanks.
After being on hold for over 20 minutes I was finally able to talk to a real person. He told me that the flight number on the flight in question had changed, but nothing else had. He said to ignore the waitlisted remark. I think I'll call back tomorrow and see what someone else says.
Good!! You might want to double check your seat assignments -- United had an equipment change with the same flight number and our lovely 2-across window and aisle seats changed to aisle-and-middle seats in the same row number. Luckily, early enough to change to aisle and aisle seats across from each other. (Thank you, SeatGuru!)
Hi all. Just feel the need to give a different take on a couple of the comments here regarding flying using miles. Yes, the flights available using miles are limited. But from my experience, once I've used my miles to book the flights, I've had the same full rights as anyone else. I've always been able to easily get advance seat assignments; rebook when a flight is changed, etc. I'm not sure where the idea is coming from that ff customers are somehow low priority; but I haven't experienced that. Enjoy your trip!
Kaeleku - what do you mean - 'you're at the bottom of the list' for seats??? What list are you talking about? When I book using miles, as part of the booking process, it brings up a seating chart where it shows open seats, and I click on the seats I want. Done! What am I missing in your comment?
Think of the word "loyalty." That's what airlines want when it comes to customers. They want your loyalty to their airline because then you will fly with them over and over.
Their top group of loyal customers are those who actually fly frequently. They are the platinum, gold, silver, or wheter metal color they use. These people get the highest priority regardless of whether they are using miles or paying cash.
Next up are the frequent flyer program members. Some of these people who have miles got them from flying, but not enough to become a member of the metal club. They could have gotten them from credit cards, hotel stays, car rentals, etc. These miles were purchased by the CC companies, hotels, car rental agencies so the airline has made money from them. If you are using FF miles to fly in one of the upper classes, then you will probably have a little more service than those flying in coach. (You're spending more miles.)
Lowest are those passengers who purchased the cheapest ticket possible and don't belong to that airline's FF program. They are usually the first to get bumped or changed. Why, because this group has shown no loyaltly to the airline and probably chooses which airline to fly by ticket price. The airline figures these passengers may never fly again with them so don't mind choosing this group to inconvenience.
Kaeleku 's comment appears to be gone, Bob .....