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UK Train Travel Debrief

We recently returned from a month in the UK (Scotland, England) and traveled primarily by rail. We had purchased BritRail passes (8 travel days in a month) from ACPRail. Overall we found travel with the passes easy and had no major issues; we used the National Rail Enquiries app to check timetables, delays, etc., and sometimes resorted to individual lines' apps.

That said, how seating is (or isn't) managed varies between lines and imho overall is not great. My main takeaways for UK train travel only are (and your mileage may vary):

1) Do not pay your pass provider (ACPRail for us) for seat reservations, it's a ripoff as some trains don't actually reserve seats (see #2), and if they do you can do it for free at any station. I would only consider paying if I were boarding a train immediately after arrival in the country, didn't want to risk getting bumped off the train, and knew that the line would honor the reservations.

2) Know your lines' policies. Of the four lines we traveled on (ScotRail, Northern, Cross Country, South Western), only Cross Country allowed seat reservations and honored/enforced them. Northern and South Western both said "sit anywhere". ScotRail was still making reservations (false hope there lol) but we were told on the trains by an official to sit anywhere.

I couldn't tell if the move away from reservations on 3 of our 4 was due to staffing levels, they're tired of having their people argue with entitled s**ts taking the wrong seats, or what. And sure on some journeys they aren't necessary. I just found the lack of consistency and information rather disappointing as a tourist.

As for the seats themselves, if you do get reservations on a line still doing them, they are first identified by the car (ABCD...) which refers to position of the car in the direction of travel. For us only Cross Country clearly labeled the cars, on the main lines but not others. It was particularly confusing to us when we boarded a train in Birmingham that then went back out the way it came, so what we thought was the D car turned out to be A... maybe. In the bigger stations with automated platform signs would it kill them to indicate direction of travel where it might be ambiguous? I'm sure the locals all know what they're doing but for the uninitiated, as I said, at times confusing.

I had read a few horror stories about entitled peeps occupying seats and not giving them up without a fight, but that didn't happen to us. (Well, on one ScotRail train a gal was in our seats, but as we'd already heard sit anywhere, there was no point saying anything to her.)

Line summary:

-ScotRail, seat reservations, neither honored nor enforced

-Northern, no reservations, take any seat

-Cross Country, reservations, enforced. But...
Our international-sized travelpro carry-on suitcase didn't fit in overhead storage and end of carriage luggage area was quite small, which was a problem for us on one train when we had no option but to jam them in the seat with us. On one train we saw a car clearly marked on the outside that it had extra luggage storage place, but if you're busy trying to figure out which car to get on and only have 2 minutes, well, good luck with that.

-South Western, no reservations, take any seat.

Posted by
7837 posts

On Northern Rail, if ACP charged you for reservations, then they were behaving in a fraudulent manner. I can't be any blunter than that.

Totally agreed it is a rip off that you are charged. Never ever reserve through ACP.

Historically a few long distance Northern routes had seat reservations but that was dropped long before Covid. As most northern routes are essentially commuter trains, and often have tight turn round times, it just was not practicable. People sat where they liked anyway, and it caused far too much aggravation.

Northern do have advance fares, which tie you to specific trains but there is no reserved seating goes with that advance fare, ever.

I can't answer for Scotrail- they should be honoured, maybe the train was short formed, or a different type of train to that scheduled. Or, as I had the other week- the printer to print the labels was broken! (on the day of a major rock concert, so the train was rammed).

On XC car A or whatever will be Car A for the entire journey, regardless of direction of travel, and A is not necessarily the front car. On Avanti for instance Coach A is always the back car heading south, front car heading north, labelling up to K at the front/back respectively.

ACP should be giving you far clearer information. I don't know how much RS goes into on his rail pages, maybe that is a matter for him to give more detail on.

Posted by
38 posts

Thanks for the response. We've traveled extensively in Europe by train and never ran into the seat reservation issues that we did in the UK, wasn't sure if it that was just how it is or was partly due to COVID. Anyway, live and learn - we did very much enjoy traveling by train, despite a Scottish friend of ours who worked for ScotRail saying not to haha - next time we'll be better prepared. Just hope my account saves someone some grief in the future!

Posted by
180 posts

Thanks for the report.

We bought Britrail passes for our September trip. Also the 8 days in 30. We have used Britrail in the past and been very happy with it. We only tried to make reservations once on a Bank Holiday but the reservations were not honored. No big deal, we got seats.
This time I have made reservations for most trips. Just to be on the safe side and because it was free through GWR. Some reservations have the car and seat numbers and some said: Seat reservation(s): "You're booked on this train - You can sit in any vacant seat(s) for your class of travel".

Posted by
92 posts

We’ve also just recently finished a month in England and Scotland by rail and our experience was much the same. Seat reservations were rarely available or honoured. Mostly this turned out ok, but on a number of occasions, even though we travelled off peak, we were on crowded trains with people standing and if we could find seats, they weren’t together.
We also had issues with lack of luggage space quite a few times even though travelling with carry on size.
We did enjoy the scenery and not having to drive! And fortunately narrowly missed the strike days.