This is for tickets bought before today.
Details here
https://www.nationalrail.co.uk/stations_destinations/coronavirus.aspx#refunds
Posted by
California
625 posts
Thanks for posting this, Emma. I emailed Rail Europe (the retailer that sold my original ticket) today to see if they will honor Advanced ticket refunds.
Posted by
California
625 posts
I just wanted to report back that I got my full refund from Rail Europe. Easy to do on the app.