Trusted Traveler Program renewal error

I probably would have the same problem if it wasn't for my travel journals and photo diaries.

When I did my renewal, I had to have an interview. I did it upon arrival at JFK. The agent asked me where I had been and I told him what I remembered. He then asked about the Channel Islands as he had never heard of them.

What's weird is there was no border control when I entered and left the Channel Islands. I both arrived from and departed to the UK.

How did CBP know?

My Global Entry renewal application this summer got an Interview Required response. I don’t believe it’s got anything to do with unreported destinations - not sure what’s the reason. Denver International Airport seems to have few prearranged appointment slots available, so I’m planning on doing the interview at the arrival airport, upon returning from Italy.

Maybe yours won’t involve an interview mandate - here’s hoping.

Until recently, we've kept a list on our phones because we needed the info for blood donations (its now in the blood center data system). But I did omit one accidentally in the GE renewal process. I was renewed without an interview, in less than a day.

No Tom, not strange that there was no border check. That I knew. It was strange that CBP knew about it. I fixed my post so more people understand

Not a renewal, but hubby and I applied for Global Entry a few months ago. We opted to go to SFO for an interview rather than wait to be interviewed when we return from our next trip. We were interviewed separately and his interviewer asked him if he had been to Germany or France in the last 5 years. He replied no. He was correct about Germany since we had returned home 5 years and 2 months before the interview. He forgot about a trip to Paris that was later in the year. Oops. He’s never been very good about the details of our trips. They must have been able to see he had been there because they were holding his passport. He was approved on the spot anyway. Phew!

I would guess it is more of a random thing. We renewed with a long list of new locations. I was not particularly careful so I am not sure I got all of the places and dates correct thinking it was a very general question. It sailed right through with no interview.

When I had to give a list of countries I had listed in the past 5 yrs for my Global Entry interview, I went to the photo app on my phone and there they were in my photos. Easy.

What a quick turnaround. It only took one day for my Global Entry renewal to be approved. No interview needed and my credit card will reimburse the fee!
My fingers are crossed for a quick passport renewal.

Diane, did you apply for expedited service on passport? I strongly recommend this. I didn’t and waited 4 months for my passport renewal which they then mailed to the wrong address.

Carol…. I am going to Mexico ( Covid willing) in February so I hesitate to renew now. I must renew when I return because we are going to Portugal next September and my passport does not meet the 6 month requirement.
I should have renewed months ago.
When did you send your renewal in?

I too got an interview required for my renewal and will be doing this when I reenter the US from Israel at the end of November. Much better than driving back up to SFO.

Diane, glad you got your renewal so quickly. The same thing happened to me a month ago. I renewed on line and when it came to listed where I had been the last 5 years I had to dust my passport off and look at all the stamps to determine where all I had been. I was so worried that I had missed some because some of the stamps were very light and I could not read them. Anyway, I was approved without an interview witihin 4 days and within 3 days my credit card had reimbursed me the $100.00 renewal fee. Win, Win!! I wish renewing passports was as fast and efficient.

My wife and I both renewed at same time a few months ago. She got it done quickly, but I had to schedule an interview. I went in and they asked me what countries I’ve been to, and I said “quite a few.. I listed them in my application, but off the top of my head..”. And he interrupted me and said it’s good enough. And that was that!

Apparently my hubby was granted extra months due to Covid backlog a few months ago. I wasn’t given that benefit and I don’t know why. He called and was told he can use his card even though his current card expired a week ago. So far his fee has not processed. Mine has and got the fee back from cc company.