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Trusted Traveler Program renewal error

Funny how, at least I did, forget where I’ve traveled since September 2016. This is one of the questions asked when renewing. I remembered Costa Rica but forgot England and Greece. I wonder if my renewal will now require an interview? I live a couple hours from LAX so I’d hate to have to fight the traffic for my unintended omission. Darn it all!
Anyone else have this problem?

Posted by
2918 posts

I probably would have the same problem if it wasn't for my travel journals and photo diaries.

Posted by
9770 posts

When I did my renewal, I had to have an interview. I did it upon arrival at JFK. The agent asked me where I had been and I told him what I remembered. He then asked about the Channel Islands as he had never heard of them.

What's weird is there was no border control when I entered and left the Channel Islands. I both arrived from and departed to the UK.

How did CBP know?

Posted by
4945 posts

My Global Entry renewal application this summer got an Interview Required response. I don’t believe it’s got anything to do with unreported destinations - not sure what’s the reason. Denver International Airport seems to have few prearranged appointment slots available, so I’m planning on doing the interview at the arrival airport, upon returning from Italy.

Maybe yours won’t involve an interview mandate - here’s hoping.

Posted by
5965 posts

Until recently, we've kept a list on our phones because we needed the info for blood donations (its now in the blood center data system). But I did omit one accidentally in the GE renewal process. I was renewed without an interview, in less than a day.

Posted by
9770 posts

No Tom, not strange that there was no border check. That I knew. It was strange that CBP knew about it. I fixed my post so more people understand

Posted by
8219 posts

Not a renewal, but hubby and I applied for Global Entry a few months ago. We opted to go to SFO for an interview rather than wait to be interviewed when we return from our next trip. We were interviewed separately and his interviewer asked him if he had been to Germany or France in the last 5 years. He replied no. He was correct about Germany since we had returned home 5 years and 2 months before the interview. He forgot about a trip to Paris that was later in the year. Oops. He’s never been very good about the details of our trips. They must have been able to see he had been there because they were holding his passport. He was approved on the spot anyway. Phew!

Posted by
21192 posts

I would guess it is more of a random thing. We renewed with a long list of new locations. I was not particularly careful so I am not sure I got all of the places and dates correct thinking it was a very general question. It sailed right through with no interview.

Posted by
6585 posts

When I had to give a list of countries I had listed in the past 5 yrs for my Global Entry interview, I went to the photo app on my phone and there they were in my photos. Easy.

Posted by
1288 posts

What a quick turnaround. It only took one day for my Global Entry renewal to be approved. No interview needed and my credit card will reimburse the fee!
My fingers are crossed for a quick passport renewal.

Posted by
3383 posts

Diane, did you apply for expedited service on passport? I strongly recommend this. I didn’t and waited 4 months for my passport renewal which they then mailed to the wrong address.

Posted by
1288 posts

Carol…. I am going to Mexico ( Covid willing) in February so I hesitate to renew now. I must renew when I return because we are going to Portugal next September and my passport does not meet the 6 month requirement.
I should have renewed months ago.
When did you send your renewal in?

Posted by
81 posts

I too got an interview required for my renewal and will be doing this when I reenter the US from Israel at the end of November. Much better than driving back up to SFO.

Posted by
57 posts

Diane, glad you got your renewal so quickly. The same thing happened to me a month ago. I renewed on line and when it came to listed where I had been the last 5 years I had to dust my passport off and look at all the stamps to determine where all I had been. I was so worried that I had missed some because some of the stamps were very light and I could not read them. Anyway, I was approved without an interview witihin 4 days and within 3 days my credit card had reimbursed me the $100.00 renewal fee. Win, Win!! I wish renewing passports was as fast and efficient.