Trenitalia ticket from Bern to Milano Centrale

I hope you can resolve this, but for anyone else reading this, you should always book an international ticket from the country of origin (in this case Swiss Rail), unless you are SURE you can get a print at home ticket, precisely to prevent this problem.

I'm sorry I can't help, but if you don't get answers here, try The Man In Seat 61: http://seat61.com

We're not aware of any solution for that problem. The Trenitalia shopping cart does tell you during the booking process (in only medium-sized type) that the "delivery" option is only to pick up tickets in an Italian station. Trenitalia offers print-at-home for domestic tickets, but not international, probably because no two countries have really cooperated on their print-at-home ticket format/datbase. Given the number of people who get frustrated with anything Italian versus Swiss, I'm surprised at how many have made this mistake recently.

You can get it at any Italy rail station so if you are close to a station earlier in your trip pick up the ticket. Other than that, I might try canceling the ticket and starting over. Is there a particular reason that you did it this way?

Hopefully it is a refundable ticket? If so, cancel it and purchase from the Swissrail site, www.rail.ch.

Could you clarify exactly which departure you're using from Bern on 4 August, and whether it's a non-refundable ticket?

Call the Trenitalia customer service desk (number is on website, agents speak English) and ask for an e-ticket to be sent to your email address. Print it out and take it with you.