I've purchased several tickets from the trenitalia website without registering. I have my retrieval codes but I have not received any e-mails with my PNC codes. My credit card company has approved the transactions. I have tried calling trenitalia but they have not answered. The worst part is that I leave for my trip tomorrow. Any advice? Does anyone know how to use the retrieval codes to get my pnc codes? I've tried having them resent with no luck still. They are not in my spam filter
Posted by
Elk Grove, CA, USA
6898 posts
The codes you should be receiving are PNR codes and not PNC codes. Below is a link to show you what you should have received by email. http://gyazo.com/24de3ad950dfe6d071b66a4e86b20c36 These PNR codes should have arrived by email. Perhaps, your email address was not entered correctly. Or, was there anyplace during the process where you were required to enter your email. If not, you wouldn't have received any emails. The retrieval code is your lifeline to those tickets. I just don't know how to help you contact Trenitalia to resolve this. Although now a bit late, you should have registered on the website.
Posted by
Elk Grove, CA, USA
6898 posts
Here's a response from Nancy from Baton Rouge on the To The Boot site that pertains to your issue. My email had the following wording: Caution: you made a purchase without being registered.
With the information in this mail, through this this link You can access the functionality display purchase, exchange and refund reservation. When I clicked "this link" in that paragraph, it took me to a web page that had another link that had the .pdf file, so you might have to click a little bit to get what looks like the image in the previous post (very helpful, thanks!).