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Travel from Conwy, Wales to Dublin, Ireland

I am trying to book train and ferry tickets from Conwy to Dublin in April. I got the schedule, fare, and Arriva Trains Wales (ATW) phone number from National Rail Enquiries. When I called ATW, they were very polite and helpful, but since I did not have a U.K. address for them to send the tickets to, they could not complete the reservation. Their suggestion was that I buy the tickets when I get to Conwy (said the fare would be the same with no advance purchase???). For other rail travel we have reserved for our trip, we will pick up the tickets at a ticket machine at the train station. However, apparently this is not possible with this train/ferry/train combo. Has anyone else had this problem and, if so, how were you able to resolve it?

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