My husband passed recently. He opened up an American Express Delta SkyMiles card with me as an additional cardholder not card manager. I'm going to apply to take over the account at some point. The Delta SkyMiles were added his SkyMiles account. I'm listed as a traveling companion on the Delta SkyMiles account (apparently joint accounts are not a thing). We worked all year to earn lots of miles this year to hopefully upgrade our trip in the spring.
From what I've gathered, Delta's terrible policy is to delete the SkyMiles when the account holder passes. I've read some articles and some say "there are reports" of sympathetic customer service agents who will bypass this policy and transfer the miles to the surviving spouse's account.
Is this just an internet wives' tale or does anyone have any actual knowledge of this happening?