This spring my husband will be traveling from the US to meet me in Europe. He has some mobility issues (uses a cane and sometimes a walker) and early stage Parkinsons. The Parkinsons is well controlled with meds but can lead confusion when he's over-tired or in new situations (such as flying for 10 hours and arriving in a country where he doesn't speak the language!).
As currently planned, his flight will require a transfer at Schiphol airport. I can see that Schiphol airport offers an Assistance program for travelers but worry about how reliable it is.
Does anyone have (recent) experience using this service? Or other suggestions?
One thing that should help is they most people in Amsterdam speak English.
I can’t speak to the assistance offered directly by Schipol airport, but you can also get assistance directly from your airline. I often see airline personnel waiting at the plane exit to assist particular passengers. Distances are long, so you might want to request a wheelchair. It’s best to arrange this by contacting your airline in advance.
Another service when departing from a U.S. airport that most people are not aware of is called TSA Cares. People with a variety of special needs can arrange for a TSA agent to meet them at the departures area of an airport and escort them through the security checkpoint, avoiding long waits. You have to contact them a few days in advance of the flight. Here is their website with a description of the service and information about how to set it up:
https://www.tsa.gov/travel/passenger-support
Michael is right - the Amsterdam airport uses English as its first language. Signs in English are actually larger than signs in Dutch.
At Amsterdam Schiphol Airport all transfer assistance is handled only by the airport, not also by the airline. The assistance must be requested via the airline, but it will be airport staff waiting for you.
All details about when to book assistance and what to expect can be found on the website of the airport; https://www.schiphol.nl/en/page/assistance-with-transfers-at-schiphol/
- the Amsterdam airport uses English as its first language. Signs in English are actually larger than signs in Dutch.
Actually there are now no signs in Dutch at Schiphol. Everything is in english.
You go thru your airline to get any personal assistance. They sub-contract out the wheelchairs, etc. to an outside company that will be looking for you.
My wife has her own personal scooter, and we don't require any assistance of any kind. Last year, we had problems at FCO airport because they didn't have room on their scissors lift bus to take her into the terminal. I had to separate from her and go down 30 steps to another bus. That taught us to get on the assistance needed list no matter whether or not we need help.
My dad has used handicapped assistance for mobility issues twice at this airport. Was excellent. Unlike here in US, they used a small tram not wheelchairs. When we had a transfer, they brought dad and I to a central area to wait and then transferred him to the next gate. We did arrange this woth the airline when booking the ticket. I don't know that any handicapped assiprogram is really meant to assist with confusion but yes they made it easy to be sure we were at the right gate.
Cathy, would you consider meeting him at Schipol for the connecting flight. I would think that would be safest
This question is posted on the general transportation subforum, but the OP is specifically asking about transfer assistance at Amsterdam Schiphol Airport in the Netherlands. I would like to emphasize some things about the assistance service at Amsterdam Schiphol Airport.
First of all; every single staff member that the OP’s husband will encounter at Schiphol, from airline to airport staff, will speak and understand English. Signage at Schiphol is all in English.
Secondly; Amsterdam Schiphol Airport is an easy airport to transfer at, because it basically is just one huge building. One doesn’t need a train or bus or something like that to get from one terminal building to the next. Everything is under one roof.
Thirdly; the transfer assistance is handled by airport staff. Not outsourced to another company or performed by the airline. A friend of mine had to use the assistance service after she had injured her knee right before her holiday and had to walk with crutches. She was very impressed by the accuracy of the service and the friendliness of the staff.
I don’t see any reason why the OP should have any doubts about using the transfer assistance service at Schiphol.
I’m going to repeat what others have said. My husband also has Parkinson’s and seems to be at the level of your husband. For the past few years we have been getting assistance from the airlines. You can call the airline and they will set it up or you can do it online. There are different levels of assistance. One is “cannot walk long distances “ which is the one we use. Another is if you cannot climb stairs and I don’t remember the other. Sometimes the assistance is a wheelchair and other times it’s a cart. This is very helpful between gates as we would never make our connections otherwise. Also helpful for passport control as he cannot stand in line for more than a few minutes. In the US the assistant gets a tip. In some European airports tips are not allowed. Other than that, there’s no cost for assistance. At least not yet.
Re tipping. We did try to tip the woman at Schipol and she refused as it is prohibited. We always tip in the US as those people are dependent on tips and get a small wage.
Such great information - thanks everyone. In the end I think I will meet him in Amsterdam after all, and we will spend a night there rather than transferring on the same day. I will get the assistance set up to help with the distance. Thanks again!