Train cancellation-Paris to Munich via Stuttgart

What is your departure time? Can you tell us what you originally booked? What did Trainline instruct you to do?

Note that the German Railways send out this notices from the moment that the schedule changes by as much as a minute. They are wonderful exercises in the German art of confusing people through bureaucracy.

So it is very well possible that you will still travel on the same trains as you booked, but just at a slightly different schedule. So tell us what you have bought.

Added: I had a look myself: It looks like all the trains to Stuttgart are only going as far as Karlsruhe. So your trip would become Paris- Karlsruhe - Munich. The Karlsruhe - Munich ICE services normally have a stop in Suttgart, but are skipping it altogether this time.

So look up times on www.bahn.de probably you can just leave on the same train, and then change in Karlsruhe.

Right from the start this is a confused question. What do you mean that you believe you bought the ticket from Trainline? Who sent the email? And what exactly did it say, because they won't simply leave you to work something else out, they either give revised timings or a full cancelation with refund.

Yes there is a lot of work in Stuttgart that week - the main station is at least partially closed but the direct daytime train from Paris to Munich is running, just without the Stuttgart stop. There are various one change options are also available, at least one case this means changing trains at a different station but you should have been given instructions (is there PDF file attached to the email??)

because they won't simply leave you to work something else out

That is actually exactly what DB does. Trains are not like airlines. When you buy a ticket you actually agree to check the schedule yourself close to departure to see if the train still run as originally scheduled, and adjust your plans accordingly. There is no guarantee that you will be informed of changes. DB does not have passenger manifests, so actually cannot know for sure in advance who will be affected by a change.

but in this case the DO know at least one passenger, in reality a lot more. When they send emails about things that need new reservations or cancelations they usually explain what to do.

Tammy, as Wengen said, you can just do this online and check the ticket. It sounds like, from what you're saying, that all they've done is eliminate Stuttgart, which should not affect your ability to get to Munich. So your ticket should work just fine. Just check it out at https://int.bahn.de/en

But if you want someone here to look at it in detail, just give us all the information on the ticket, like the time and the trains and so on, and we can double check for you. Also, was the email from Trainline or from Deutsche Bahn? I'm assuming it was from DB, but you didn't say really.

me.crewe, unfortunately, DB doesn't give great instructions telling you what to do. It's kind of vague and sometimes unclear.

but if the booked journey with train specific pricing is cancelled then they will have to offer a refund and there should have been some mention of that in the email - and that isn't mentioned in the rather vague question..

Thank you for the helpful responses. The email just said this journey is no longer possible, but we have worked out that instead of changing trains in Stuttgart we now go to Karlsruhe instead, we believe everything else stays the same.

Glad you got it figured out, Tammy. We had a similar experience last summer from SNCF, receiving an email at 7 pm that our 9am train was cancelled, the first of three on the itinerary to Milan the next day. Lack of equipment. There were no instructions of how to handle this. Panic inducing. Ultimately, we figured out that we'd have to take a 6 am train and wait for four hours for the original connecting train and continue the original itinerary.
Switching to the earlier TGV was complicated. I don't consider myself a novice with SNCF since I've been using them for fifty years, but this wasn't easy, and we lost money.

This is a travel skill that doesn't come up on the videos. Consequently, I hope others don't get thrown when this happens, but I'm afraid that with the increase in rail traffic, this will become more common. We also had a train cancelled on our return from Milan. No rerouting, no suggestions.

FYI: last week we had hourslong delays going to and returning from Strasbourg, human caused, not rail company caused.

"we believe everything else stays the same." It's very unlikey that the seat reservation stays the same, and it may not be the same train.

"The email just said this journey is no longer possible" So absolutely no other words at all???