I believe I purchased this train ticket on Trainline and got an email saying this option was no longer possible. Apparently there is a lot of work near Stuttgart. Anyways, do I just look for another way/route to get to Munich and use the same ticket? Should I go to a train station to sort this out? The ticket is for May 16. Please help train experts!
Posted by
Wengen
3884 posts
What is your departure time? Can you tell us what you originally booked? What did Trainline instruct you to do?
Note that the German Railways send out this notices from the moment that the schedule changes by as much as a minute. They are wonderful exercises in the German art of confusing people through bureaucracy.
So it is very well possible that you will still travel on the same trains as you booked, but just at a slightly different schedule. So tell us what you have bought.
Added: I had a look myself: It looks like all the trains to Stuttgart are only going as far as Karlsruhe. So your trip would become Paris- Karlsruhe - Munich. The Karlsruhe - Munich ICE services normally have a stop in Suttgart, but are skipping it altogether this time.
So look up times on www.bahn.de probably you can just leave on the same train, and then change in Karlsruhe.
Posted by
71 posts
Right from the start this is a confused question. What do you mean that you believe you bought the ticket from Trainline? Who sent the email? And what exactly did it say, because they won't simply leave you to work something else out, they either give revised timings or a full cancelation with refund.
Yes there is a lot of work in Stuttgart that week - the main station is at least partially closed but the direct daytime train from Paris to Munich is running, just without the Stuttgart stop. There are various one change options are also available, at least one case this means changing trains at a different station but you should have been given instructions (is there PDF file attached to the email??)
Posted by
Wengen
3884 posts
because they won't simply leave you to work something else out
That is actually exactly what DB does. Trains are not like airlines. When you buy a ticket you actually agree to check the schedule yourself close to departure to see if the train still run as originally scheduled, and adjust your plans accordingly. There is no guarantee that you will be informed of changes. DB does not have passenger manifests, so actually cannot know for sure in advance who will be affected by a change.
Posted by
71 posts
but in this case the DO know at least one passenger, in reality a lot more. When they send emails about things that need new reservations or cancelations they usually explain what to do.