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The Click That Cost $11,000 and Other Travel Pitfalls

Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers. Here’s how to avoid getting scammed.

This NYT article caught my eye this morning because there have been some recent posts about scams when clicking the wrong links while trying to book a hotel or talking to someone on the phone who you think is the airline, but it turns out it's a scam company. The article goes into all of it and tells of some ways that you can be careful and not get caught up in these maneuvers.

Ironically, this happened to me four days ago, when I was trying to book a hotel in Minneapolis the night before my upcoming trip. I knew which hotel I wanted, so I just googled it, and was browsing through it when I noticed that the website did not look like a Holiday Inn site. And then I realized that the URL contained the words "Guest Reservations" next to the actual hotel name. I thought that was strange, so I went back to Google and realized that it was a sponsored ad link that I'd clicked on because I wasn't paying attention. I found the correct website and moved on. But when I read the article this morning, Guest Reservations was one of the scam companies that does this by inserting their name in a URL with the hotel name in hopes of tricking you into clicking on their site.

I was also unaware of how points can be stolen, which I don't really think about. That's also something to keep an eye out for. So this is a good article to read with some good information. Article is unlocked.

https://www.nytimes.com/2026/04/09/travel/travel-scams-airlines-hotels.html?unlocked_article_code=1.aFA.S_av.2UyJkWjB6eYy&smid=url-share

Posted by
4953 posts

My husband fell into this trap with this group a few years ago when he made a reservation without my help. Luckily for us we were only overcharged a minimum and our rooms were fine. But, I told my husband never to make any reservation without checking and double checking if it is legit. What I really meant was, don’t ever make a reservation without checking my input.

Posted by
3906 posts

I just finished reading this article, timely info for the busy summer travel season. Also a great reminder that in preparation for a trip, make sure you put the legitimate phone number and website for the airline/hotel/etc. in your phone contacts so that you can access it in an unexpected stressful situation.

Posted by
8007 posts

Thanks, Mardee. So important. I read the synopsis of this article yesterday. I appreciate the full article.

It has seemed harder to get to the legit website for a venue on a google search. First thing to come up is Viator, Get your guide and similar, then sites that I need to sort thru and figure out what is legit. Yesterday, I had to go to the Rick Steves guide to find the legit website for something.

Posted by
16982 posts

Mardee, thanks for the timely article!

CL, excellent advice! If not in my phone it'll go in my written itinerary.

Last year when booking an Edinburgh hotel I accidentally got on a HotelsOne website for an Ibis Styles hotel. I'd swear I got there from the actual Ibis website but I'm not 100% sure on that in retrospect. I booked a refundable room so when I saw a charge come thru immediately for the full amount which was WAY higher than I thought it should be I looked at it and was being charged 399GBP for "fees".(more than one night's stay!). I contacted the hotel vial email I got on the Accor app and had a very nice "conversation" with them who said...that's travel agent fees not from us. I was able to cancel and got all my money refunded immediately to my AMEX card. Then I went in to the Accor APP and booked directly on that.

I've also since been diverted to shadow websites for one of my regular hotels in Paris (realized, like you did that it did not have the correct picture that is on the official website) and also to a shadow site for Musee d'Orsay! On the Orsay one, I knew the photo was wrong because I am literally on that website every few weeks. When I looked closely, right beside the official Orsay logo were the words in very small type "by The Walker Tours".

There is a current thread on the Trip Advisor Paris forum where someone has booked a ticket for the Orangerie thru some kind of scam site. Ticket cost on the official site is 12.50E and the person has paid 36E. NOT as much as the lady in the article who was scammed out of thousands but enough to infuriate you.

And the whole airline thing is, of course, what happened to a forum member last year on her trip to Japan.

Really, you have to have your wits about you when booking anything these days!

Posted by
3027 posts

This is an excellent article. Thanks, Mardee. I have accidentally clicked on “unofficial” websites enough times that I am paranoid and super careful about making sure I’m where I want to be. Yet I know I could easily let down my guard if I’m pressed for time or unusually tired. Plus with AI, these sites are only going to get better at tricking people.

Posted by
5753 posts

To make it more confusing, some legitimate hotel websites send you to a 3rd party site to complete the booking. We recently booked Hotel la Scaletta in Ostia Lido and it sends you to simplybooking.it. I immediately got suspicious and had to do a few minutes of research to ensure it was legitimate. simply booking.it is an IT platform that thousands of hotels use to manage their reservations platforms. I made the reservation and then was directed back to the official website for confirmation. I also received the official confirmation via email from the hotel.

Posted by
9554 posts

Mardee, ugh, that’s awful when you want to focus on planning a fun trip experience!

I know that a lot of our forum participants like to book direct, but I use Booking.com for over 95% of my reservations. Part of the reason is because I stay at 10+ hotel/B&B’s during a trip, and the organization of my reservations in one website helps so much since I typically have 20+ reservations at any time during the year.

I did book directly with Hotel Ala in Venice last year since it was the 4th return, and it was less expensive. But the path to the reservation made me second guess myself a few times if it was a legit reservation. I sent the hotel a couple of emails through different paths to find out from them if I had a real reservation. It all turned out fine, but ugh, I didn’t like the angst, plus this was my second daughter’s first location in Europe with me where she would be meeting me in Italy.

I even use Booking for my home airport reservations….just avoids stress for me.

Posted by
3476 posts

Hi Mardee

Wonderful article.

You remember when I got bilked out of $759 trying to rebook a flight witjh American.

As I look back, I believe that I clicked on something like Flight Reservations - aa.com. I do not think I clicked on just aa.com and I think the link I clicked on came up first.

My card was billed by a company calling itself something like Flight Reservations but that is just one of many names the fraudsters go by.

The author of the article has a site which I may sign up for. I looked over some of the titles and oh, they are so difficult to look at.

Posted by
968 posts

Thanks Mardee, it is more and more difficult to stay ahead of this stuff every trip you take. Like Pam said, even when you think you are being careful and you and are dealing with places you’ve booked before it can be easy to get caught. The NYT has had some good articles lately I think. It’s usually travel tips that definitely don’t apply to me but now I find myself getting some good information from them.

And Jean, you have given me something to think about.

Posted by
18054 posts

When I looked closely, right beside the official Orsay logo were the
words in very small type "by The Walker Tours".

Ugh, THAT one. Those varmints also operate under the name of "Feel The City" and their official-looking sites often appear at the top of google lists for museums/attractions. This text (in tiny type) at the bottom of their Uffizi page is the giveaway that they're a 3rd party.

"This website is not affiliated with, sponsored by, authorized by, or operated by the Uffizi Gallery or any other official managing entity."

They also include this text:
"The trademarks, logos, and official names of the mentioned monuments are the exclusive property of their respective owners and are used solely for descriptive purposes, with no intention of causing confusion or appropriation."

I call bull excrement. They absolutely do design their websites to masquerade as official resources, and they sell their products at prices well above those of the official vendors. For instance, their adult ticket + audioguide for the Uffizi is selling for nearly €70.00. An adult ticket purchased in advance through the Uffizi's own ticketing partner (Coopculture) + an audioguide rented at the museum totals just €35.00 (€29.00 + €6.00.)

My specific problem is that I've been completely shut out of both the Coopculture ticketing website and Parco Archeologico del Colosseo ticketing site (not their main info sites). Without going into detail, I've been back and forth with their IT folks and they can't figure it out. I suspect it's maybe an IP thing because I've logged into both so often while helping people on the forum that the sites think I'm a bot or something!