That German airline

Does that German airline have a name? Or is that the name of the airline?

It’s about Lufthansa slow-walking refunds due its customers for flight cancelations, delays lost luggage and other infractions under EU laws that specify what airlines are required to do. Unlike the last couple years when Lufthansa tried to change their customers’ departure and arrival airports under absurd scenarios, this year the management recognizes it cannot fly all the flights it planned to this summer and canceled more than 30,000 flights it had scheduled.
Personally, Lufthansa unilaterally rebooked flights for us from San Diego to Frankfurt paid for months in advance. They changed it to Los Angeles international to Frankfurt. Had I wanted to fly out of LAX — a drive these days of 2-3 hours outside of rush hours— I would have saved a lot of money in doing so, as not a lot of flyers prefer LAX when they live in San Diego. After a 90-minute wait to get through to Lufthansa customer service, the representative said I had previously agreed to the new routing ( NOT SO!). When I asked if she could send me the e-mail in which I agreed to the change, the phone line went dead. With every hotel already booked for a month, along with trains and internal flights, prepaid tix to 6 concerts in capital cities, and tickets to attend the opening concert at Hamburg’s Elbphillharmonie Great Concert Hall, front row seats to the Berlin Philharmonic—Lufthansa was abusing its position and not being at all truthful about it.
If ever a customer was made to feel helpless with few alternatives except to call Lufthansa again and again ( wait times were about 2 hours) and get through to someone reasonable who would correct the situation— this was it.
On the next call, Lufthansa said there were no seats available on the flight I had booked. ( No doubt they resold it at a higher price than I paid 9 months before). With my laptop open to Lufthansa’s website, I. suggested an alternative flight out of San Diego. The Lufthansa rep told me that flight had no seats remaining and I pointed out that I was staring at the Lufthansa website right in front of me and it showed they were still selling seats on that flight.
I got the seats after about 20 minutes as the rep
rebooked each leg.
I was so thankful the phone line did not go dead.
I doubt I’ll ever fly Lufthansa again.

Thanks. I generally do not click on links especially ones that are kind of Squirrley like the one above. I know that it’s probably fine but I’m working Cybersecurity and we are paranoid

I was going to suggest a charge back on your credit card, but it sounds like you got yours worked out