I’m kind of an airline industry geek. I’ve been following this.
I’m amazed that people are shocked but there are some out there who are
Personally, if I had a flight booked I would be contacting my credit card company to do a chargeback. I would not be waiting on spirit, who is not known for customer service, to refund me no matter what they say. They’ve said a lot of things over the last few months that obviously weren’t true.
Unfortunately, spirit seems to have a lot of people who booked through not the most reputable travel agents and use things like afirm to pay their airfare off over a period of time and they’re probably really screwed
But the truth is the model has not been sustainable for quite a while and spirit never adapted. They were still selling $50 airfares, it cost more than $50 to fill your car up with gas. There’s no way an airline can afford to fly you anywhere for $50.