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SNCF train new and improved app

OUIgo app has been upgraded to SNCF Connect app. I’ve been playing with it this morning but didn’t actually book a train (my trip is too far out to book now). SNCF Connect is so much easier to use than the old OUIgo app. If you plan to take trains in France, upgrade your app or download from your App Store.

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7428 posts

Yes THANK GOD they have eliminated the stupid oui branding for the app. They have also reportedly integrated what you used to have to go to two separate apps to get - that is, the new SNCF Connect app includes both the reserving and ticketing functions that were on oui.sncf, as well as the "check the real time or projected delays for your train" info that you had to get from the SNCF Assistant app.

My apps updated automatically.

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7428 posts

Yes, they said they (for now at least) will leave SNCF Assistant in place rather than pulling it, although the information from SNCF Assistant is now contained in SNCF Connect.

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1838 posts

Thanks for posting about this - if I had discovered the old app was gone it would have given me a moment of reflux -
but now that you mentioned, it, I opened the new app and it had my account info saved just fine.

The new app is quicker with the route options, and it includes flixbus, and a sample trip I tried from Biarritz to Pau is about the same duration and 1/3rd the price by bus!

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8682 posts

When my app changed it no longer showed the train tickets I purchased. Thankfully I did a screen shot for each booking so it appears I can go onto the new app and manually put the information in.

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7428 posts

Now, one really annoying thing that one of the press articles mentioned — some of the regional train systems, which control the local regional (TER) trains — have so far decided not to let the SNCF sell their tickets!

Le Figaro mentions Nouvelle Aquitaine and Sud as two of the culprit regions; I don't know how many more there are. But this could be a real painif they don't work it out — because how does someone who doesn’t live in the region know when looking at an itinerary that 1) part of it may be on a TGV and part on a regional TER system that they need to look at separately and 2) if so, what the heck is the regional system they need to consult !!

We're getting almost into a Uk-like mix here !

One press article says that if you are buying tickets for Eurostar, Thalys, or Lyria, that they can now be bought through the SNCF site, but that you would be better off still purchasing through their own proprietary sites in case you need to change or get a reimbursement.

Also one little note, also in the article from Le Figaro: you,ll see that the app by default operates in dark mode — when I fired it up just now, it explained that that is so it uses less phone battery. However, the article in Le Figsro notes that this can mean that the QR code is too dark for the gate or hand-held scanner to read, so you may end up needing to manually modify your screen brightness to make the QR code legible. sheesh.

Anyway, if you're on Twitter, take a look at the tweets from the Man in Seat 61 from a couple of days ago when the new app was released — he has some definite thoughts !!! (Like why can ‘t they just make an app that works well like DB!!)

I will keep passing on any little nuggets on functionality (or lack thereof) that I see. Everybody else do the same — as the Andrea noted, her tickets were gone, and she had to do some work to get them back. I noticed when I opened up the app that it says I need to create a “Mon identifiant” - as if the old SNCF/OUI log on I had wasn’t good and has to be recreated. So be sure to do that sooner rather than waiting until you really need to use the app.

Whoever’s interested, here’s the Le Figaro article:

https://www.lefigaro.fr/voyages/oui-c-est-fini-voici-connect-que-vaut-la-nouvelle-appli-de-la-sncf-20220125

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3051 posts

I read the comments from The Man in Seat 61, and I agree. There is a bit of work needed on the new system.

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8682 posts

Yesterday I manually put the tickets I had purchased into the new app. Thankfully I had done a screen shot when I bought each one so I had the reference number.

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3621 posts

The lack of TO-FROM fields in the front page is really annoying, what could be done on the same page now requires two pages.
Otherwise it does look more responsive than the previous OUI app.

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7428 posts

Yes, it's annoying that you start with the destination, then it takes you to another page to type in your departure city !!