On Friday, 9 May, we rented a car from SIXT at Nice Airport. On our way to Turin, Italy, we experienced a flat tyre and contacted SIXT to request assistance. Since it was after 5 PM, we were told that a tow truck would collect our damaged car the following day. The truck from SIXT Italy arrived after lunch the following day, and we were instructed to collect our replacement car from Turin Airport on Sunday, 11, in the afternoon. We had to stay overnight at an albergo in Bardineto, forfeit one day of accommodation at our Airbnb in Turin, go by taxi from Bardineto to Turin, and again to the airport to pick up the new car, in addition to meals.
Since we returned (end of June 2025), we have lodged a claim with SIXT France, including a spreadsheet and receipts, at least 4-5 times. Each time, we received a polite email requesting that we resend the receipt PDFs because they "could not open them". Is this a result of SIXT's complete incompetence, or a delay tactic to avoid a just reimbursement? To date Sixt has not honoured its agreement.
Where else can we go/what can we do to be reimbursed in Australia or Europe?