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Ryanair Payment Suggestions and Help

Been having problems with Ryan air processing my credit card. Getting a generic screen that the information is wrong in one of four ways. Anyone else experiencing this or have a suggestion on whether there are some particularities with Ryanair online payment that you have experienced before. Thank you,
Edwin

Posted by
2039 posts

Edwin, have you let your Bank know that you're making an international purchase so they won't block it as fraud? EDIT: I kept getting error messages but after contacting the bank, the transaction went right through.

Posted by
31318 posts

Edwin, It's not surprising that you're having trouble with RyanAir. I tend to use them only as a last resort. Is there a possibility you could try a different credit card? Good luck!

Posted by
281 posts

Ryanair is not even attempting to charge the credit card. The text of the error message is; ***************** Payment Error Your card payment could not be processed due to one of the below reasons. Please review the below issues and go back to the previous (Payment) page and resubmit: 1.You have mistyped the card number or some of the digits are missing go to the previous (Payment) page and resubmit. 2.The card type ed (e.g. Mastercard, Visa, Visa Electron) is invalid for the card number provided go to the previous (Payment) page and re. 3.You have incorrectly entered the card number into the cardholder name box or vice versa go to the previous (Payment) page and re-enter. 4.The billing address is incorrect- go to the previous (Payment) page and re-enter, ensuring the billing address matches the address on your card statement. ***************** 1. number not mistyed 2. correct card type ed 3. entered into correct box
4. billing address matches statement Edwin

Posted by
354 posts

I receive error messages like this from time to time while making online purchases. I have often been able to correct the problem by omitting the three blank spaces in the string of sixteen credit card numbers.

Posted by
281 posts

Ken - same result with a different credit card (including different type of credit card) Lamont - same result with and without the spaces Any other suggestions that I might try? Ryanair would save me about $150 over other options for 2 one way flights. Without this much of a savings I would not even be trying to give Ryanair my money. Edwin

Posted by
4566 posts

Edwin, I can't answer your question but there are a couple of other message boards where you might find advice from people who fly ryanair more frequently. 1) On Tripadviser, they have an air travel forum. You might post your question there. 2) On flyertalk, there is a budget travel forum where I sometimes see questions about ryanair. I have seen other complaints about ryanair's website but I've never flown them.

Posted by
31318 posts

Edwin, At this point, I'm not sure what to suggest??? I've had no trouble booking with RyanAir in the past. If you were using a Visa card, did the website ask for the "Verified by Visa" details? It's possible it could be a Browser issue? You might try clearing Cookies or whatever, and trying again. Good luck!

Posted by
977 posts

Usually with Visa credit/debit card transactions there is a box which you are required to complete which requires you to enter the 3 numbers on the rear of the card near your signature panel. Were you asked for that??

Posted by
2876 posts

Edwin: on the Ryanair website, make sure you enter your billing address in the exact US Postal Service format, even if it differs slightly from the address on your billing statement. You can find the exact format by doing a "find zip code" search for your own address on the USPS website. Two other thoughts, both highly unlikely: you're at your credit limit; the card is new and you forgot to activate it.

Posted by
2193 posts

Maybe it's a pain, but don't they have a "help desk" number/e-mail or "contact us" number/e-mail?

Posted by
281 posts

Laura - found out a possible problem listed in one of the forums. I am trying to purchase a one-way ticket with a US based credit card. Apparently this may not work on their website. Ken - The 3 digit security code was entered properly. Two different web-browsers with cleared cookies/etc. Judy - See response to Ken. Tom - Exact address as the USPS has on their site was used. Tried the zip code with and without the "-XXXX" extension. Not new or near the credit limit. Michael - I found it but they charge a per/minute fee in addition to what you pay for long distance. Paying for the ticket over the phone is also higher in price. Good observation is that no additional tickets have been sold on that flight since last Friday. So, I am figuring it might be a website problem or that they don't need my money. Either case, I am moving on to other carriers that fly the route I am looking at. The route is not a very popular one-way trip and there are no direct flights. Edwin FYI - the route is Berlin to Dublin on a Sunday morning arriving in Dublin that afternoon.

Posted by
9363 posts

Edwin, I'm sorry I can't solve your problem, either, but you mention a potential problem with a one-way ticket bought with a US card. I have bought tickets on Ryanair more than once with my US card, with no problems at all. And every ticket on Ryanair is a one-way ticket. They consider each leg a separate ticket.

Posted by
31318 posts

Edwin, Given the number of problems you're having with RyanAir, I was going to suggest using another airline. GermanWings looks like a good possibility, although they have a stop in Cologne/Bonn. Another option I'd consider is a flight from Berlin to Belfast, and take the train to Dublin (it's a very pleasant trip). Good luck!

Posted by
26373 posts

Edwin Does your credit card company know you are making overseas purchases? Is it perhaps blocked there?

Posted by
281 posts

Nigel - yes they do. Just booked several flights on British Airways and Aer Lingus with no problem (both done in non-US currency). Ryanair would have been ~$75-100 US cheaper than what I paid. With their website not taking several different credit cards coupled with the uncertainty whether I would be able to check-in online or get stuck paying even more made the potential savings not worth the hassle. Edwin

Posted by
281 posts

All, Thank you for the help and suggestions. I really appreciate it although it did not pan out in this instance. Best of travels to all. Edwin

Posted by
2876 posts

Edwin - I have to tell you that it's nice to have someone post a question and then be so responsive to those who answer. All too often on this message board, people post a question or a problem, get good responses, and then you never hear from them again after their original post.

Posted by
2876 posts

Sorry for two posts in a row, but I asked a friend of mine who's in IT about your problem, and he said that maybe you have some sort of security software on your computer that is blocking transmission of your credit card number.

Posted by
31318 posts

Tom, "he said that maybe you have some sort of security software on your computer that is blocking transmission of your credit card number." One question to ask your IT friend - if that was the case, why was Edwin able to book with other airlines using the same credit card numbers? I suspect the problem is with the RyanAir data system?

Posted by
2876 posts

Ken - you are correct. I neglected to apprise my friend of that fact. Thanks.

Posted by
3 posts

Edwin; I had exactly the same problem several days ago. I tried 5 or 6 times and kept getting error messages from ryanair. Later found out my Visa provider was blocking my account. Since advising them of my future trip out of the country, the problem has been solved. Advise you to call your card's customer service people.

Posted by
2 posts

I have the same problem. I called the credit card company and they aren't blocking me. I also typed in my long zip code. I'm flying from Seville to Barcelona. I guess I need to look at other airline options. Ryanair had great prices.

Posted by
2 posts

I just booked with SpainAir and it ended up being cheaper than RyanAir!