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Ryanair Dumps Passengers on Wrong Island

Yet another story to add to our love/hate relationship with Ryanair:

Ryanair Strands Passengers

Posted by
9151 posts

Isn't that where they get the participants for "Survivor"?

Posted by
3262 posts

Ryanair is missing an opportunity for more generating more revenue! They could sell insurance to guarantee that you will arrive at your intended destination.

Posted by
317 posts

The two stories include different information, not disputing facts from one to the other, just I noticed the BBC mentions Ryanair paid for the ferry and gadling did not.

Posted by
19240 posts

The BBC story was published about 20 hours after the Gadling story. Maybe after the Gadling story came out, RyanError decided avoid bad publicity and do the right thing. I notice that BBC does not indicate that RyanError has offered to pay their extra hotel expenses or to give them any other compensation.

Posted by
16081 posts

Lee's correct. When I saw the Gadling story, I checked other sources and none were reporting that Ryanair paid anything.

At first it seemed that Ryanair was sticking to the "Its not our fault so we owe you nothing policy....however....eventually EU law kicked in and they had to pay up.

Posted by
4555 posts

Actually, we don't know when the details in the BBC story were first published, since the time indicated is when the story was last updated, not necessarily when it was first published. And, yes, the BBC story does say they're refunding peoples' hotel room costs and the ferry ride.
I think some are getting confused between the idea of fulfilling terms of carriage, and extraordinary compensation for inconveniences. Once a flight has taken off, the carrier assumes responsibility for getting the passengers to their destination, which Ryanair appears to have done, albeit late. What EU 261 provides for is extra compensation for the inconvenience of flight delays or cancellations, which doesn't apply if the problems are outside the control of the airline. I'm no huge fan of Ryanair, but it seems like EU 261 has been followed in this case.