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Rule 261 - double checking

I have booked a really cheap flight (with FF miles) from Paris to Austin via LHR and Chicago. I booked through American but the CDG to LHR and LHR to Chicago legs are on BA. I have a tight connection (75 minutes) in London and am concerned based on previous flights I have taken (through LHR) when I have had a longer layover. I am going to try and see about getting a more direct route back but it will be during the Olympics and I am sure flights will be full.

My main concern is if I miss my connection in London and I am wondering if I am delayed would the 261 rule kick in? If so, would American (who I booked it with) be responsible or British Airways (who are operating the flights)?

I am sorta not too worried about it because of the potential 261 compensation, the possibility of getting an extra day in London and maybe even getting rebooked on the non stop from LHR to Austin. Anyone out there see anything wrong with my logic?

Posted by
647 posts

As Carol says, for EC261 to kick in, the delay has to be based on something avoidable
that the airline could have done to get you to your final destination on time.

So, if the flight is on time and you spend 15 minutes in the airport lavatory and miss it,
that's on you. Or if there's a long line at Customs in Chicago and you miss the flight to
Austin as a result, no dice. Missing intermediate connections and still getting to the
final destination in time doesn't matter either.

If there is an unavoidable delay (say, airport workers strike at LHR), then you are still
entitled to "duty of care"; accommodations and meals, but not EC261 compensation.

For duty of care or EC261, you would deal with the operating carrier. Don't worry about
EC261 until you get home if that is in play.

I would make sure you know before you get on the CDG-LHR flight if you have to connect
between T5 and T3 at LHR. That will be a major factor in whether you have to run or not.

Posted by
16270 posts

Don't automatically assume you will get compensation if you miss a flight. Read the rules here:

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

The UK is no longer a part of the EU so flights from the UK to the US are not covered. The only flight covered is Paris to London and only if the reason for the delay is covered. However, the airline is still responsible for getting you to your final destination.

As of now, your connection at LHR is completely in Terminal 5. You do not go through immigration or customs but will go through security. You can get step by step directions by filling out the information needed at this site:

https://www.heathrow.com/connecting-flights

The suggested minimum time for connection is one hour.

My suggestion at this point is to not even think about compensation until it actually happens. You don't get it immediately or automatically and have to apply after the flight.

Posted by
2723 posts

I'd suggest you get travel insurance that covers trip delay. Read the fine print to make sure it would cover a scenario not covered by rule 261 and note the requirements to trigger the delay coverage.

BTW, if indeed your missed connection is the airline's fault, you'll likely be booked on the next available flight which may not be on the same day. I wouldn't count on rebooking for a friendlier flight, especially if you're traveling during the Olympics. It's going to be an extremely busy travel summer in Europe, there simply won't be a lot of empty seats anywhere.

Posted by
17418 posts

If you miss your connection to Chicago because the flight from Paris was delayed, EU261 has nothing to do with that. You will be re-booked on a different flight to the US, and if it is the following day your hotel should be covered.

We experienced this effect on our flight home last October, although it did not actually affect us personally. Our from Milan to London was delayed by a combination of circumstances: boarding was chaotic (too many people taking oversize bags aboard, not enough volunteered to gate-check, the overhead bins filled up and the aisles were blocked by people dealing with that. While we were waiting to get to our seat in the back of the plane, the pilot came on and said if everyone wasn’t seated within 10 minutes we would lose our landing slot at Heathrow, and would have to wait probably 2 hours for another. We all did get seated, but then there was another problem; a passenger who had checked bags could not be found. The pilot explained that we could not take off with that baggage aboard unless the passenger was on board. After another 10 minutes of sitting on the tarmac, the plane moved into take-off position and we thought all had been resolved. But instead of taking off, the plane taxied slowly all the way down the runway and turned back toward the terminal. We did not connect to a gate but just sat on the tarmac again for 20-30 minutes. We could not see what was going on, but I assume they removed the offending baggage, and eventually we were cleared for takeoff, about 2 hours late.

We have built an overnight layover at Heathrow (with a room at the Sofitel in T5) into our flight, so we had no worries about the delay. But there were lots of people on the plane who were going to miss their US- or Canada-bound flights home. So during the whole flight there were announcements giving the passengers’ last names and what flight they had been re-booked to. A few who were heading to SFO got later flights the same evening, but most people were re-booked to the following day.

Frank II gave you good advice—don’t think about compensation at this point. And focus on making that connection: be ready for the security check by having your water bottle empty and all liquids in the proper 3-1-1-bag. Move quickly to security so your boarding pass is scanned within the required time. Then proceed to your gate (visit the restroom near the gate if you need one).

And if the flight does leave Paris late, listen carefully for announcements as to how to proceed when you get to Heathrow. There will be lots of people on the plane in the same situation and they will address it.

Since this flight was booked with your FF miles, you should be able to change it. Consider calling AA and asking if you can get a better, less stressful routing to Austin. That is how we got the flight with an overnight layover at LHR—-it was booked with Alaska miles and I was able to change the original routing by calling them. I looked on BA.com at possible routes and picked one I liked, then called and asked for that.

Posted by
647 posts

I will offer that while Frank II is technically correct, I believe there is a more
or less EC261 equivalent commonly known as UK261. However, I would not
assume the fine print is exactly the same, and should you encounter a delay,
best to read up on the exact regulation before you file a claim, lest you be
disappointed.

Posted by
163 posts

Why in the world would you place yourself in this situation in the first place. I live in the Chicagoland area and really don't have to deal with flight changes to other cities to get to Europe if I chose but what your doing to yourself, I don't understand. But it is your choice. LOL

Posted by
17418 posts

Yes, there is an EC261 equivalent in the UK, passed after Brexit. We received a check from BA for our delayed flight from LHR to SFO last March.

But in the OP’s case, the UK rule would apply only to the flight from LHR to Chicago, which is not what Charles is concerned about. He is worried about missing that connecting flight if the CDG to Heathrow flight is delayed. So actually, if the long flight is delayed in departing from LHR, that works in Charles’ favor, as he has extra time, more than that scanty 75 minutes, to make the connection.

And if THAT flight is delayed enough (I think it is 4 hours for a flight over 3500 km), then the UK version of EC261 kicks in, and he not only benefits from the delay but makes some $$$.

Posted by
93 posts

I sure hope you have Global Entry!

We returned LHR to ORD last month and the regular line for customs was hundreds of people long. Maybe up to a thousand. OTOH the Global Entry line was just a zip-right-through affair. I was so grateful!

Posted by
572 posts

PS - thought you would all be interested to know that American Airlines contacted me yesterday to let me know they also were concerned I would not make my LHR connection and have rebooked me on a CDG to DFW to Austin flight now. So thankfully I do not have to worry about he LHR and Chicago connections now. Thanks again for all your tips and insights!!