Does anyone know how long it takes on average to get a refund for the money you spent to reserve seats when your flight has been cancelled, specifically for Lufthansa?
My flight was cancelled on July 20 and when I called on July 21 the Lufthansa agent stating I would be getting a refund. This would be for the cancelled portion of our flight, so $80--two seats at $40 each.
I also want a refund for the seat assignments I paid for the other part of my flight since Lufthansa took away our tickets. The system seems to think we still have these seats assigned to us even though we no longer have tickets. Lufthansa seems to be so messed up I don't know if they even know this.
If I know what is a reasonable time to get the refund, I can wait until that before calling Lufthansa again.