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Refund advice

Good morning all-

My husband and I were supposed to go to Portugal this June, but it looks like that will not happen. We booked our flight on orbitz.com, so we're wondering if anyone has any advice on how to get a refund on this flight.

Thanks for all your help.

Posted by
613 posts

Wait for the airline to cancel the flight, then pursue your refund. But otherwise not sure how things are working with Orbitz.

Posted by
3144 posts

I will cross my fingers for you since you booked via a third-party website instead of the airline directly.

Follow the advice above and wait for the airline itself to cancel your first flight and then contact Orbitz.

Posted by
200 posts

As for getting a refund, what does your contract say? Are they refundable tickets? Will Orbitz charge you anything? Read the agreement that you signed (by booking you signed), and let us know what it states.

Also remember that 99.9% of the time, when you book with a third party you must cancel with them, not the airline / hotel.

Posted by
5543 posts

Even buying your air via a third party you should have your airline's booking code and ticket numbers. Keep checking the airline's website for your trip's status using your booking code. If/when the airline makes a change, i.e. cancel or change flights that would result in a signficant schedule change, you should be entitled to a refund.

https://www.transportation.gov/individuals/aviation-consumer-protection/refunds

When the airline is at fault:

Passengers are often entitled to a refund of the ticket price and
associated fees when the airline is at fault.

Cancelled Flight – A passenger is entitled to a refund if the airline
cancelled a flight, regardless of the reason, and the passenger
chooses not to be rebooked on a new flight on that airline. Schedule
Change/Significant Delay - A passenger is entitled to a refund if the
airline made a significant schedule change and/or significantly delays
a flight and the passenger chooses not to travel.

https://www.transportation.gov/briefing-room/us-department-transportation-issues-enforcement-notice-clarifying-air-carrier-refund

Friday, April 3, 2020

WASHINGTON – The U.S. Department of Transportation today issued an
Enforcement Notice clarifying, in the context of the 2019 Novel
Coronavirus (COVID-19) public health emergency, that U.S. and foreign
airlines remain obligated to provide a prompt refund to passengers for
flights to, within, or from the United States when the carrier cancels
the passenger’s scheduled flight or makes a significant schedule
change and the passenger chooses not to accept the alternative offered
by the carrier. The obligation of airlines to provide refunds,
including the ticket price and any optional fee charged for services a
passenger is unable to use, does not cease when the flight disruptions
are outside of the carrier’s control (e.g., a result of government
restrictions).

Posted by
19 posts

Thanks everyone.

Orbitz just issued a voucher for our flight today. I'm a bit relieved. While a refund would be ideal, I can definitely use this voucher in the future.