Where do I find information on what a passengers recourse is after a flight delay? Seems in the back recesses of my mind, there is some time period of a delay before the airline will be required to give flight credit. Or am I just dreaming that up? Over 4 hours for credit? Current flight delay due to mechanica.
Posted by
Virginia, USA
5513 posts
How long was the delay?
What airline?
From what city?
Posted by
Lynnwood, Washington
8363 posts
European airlines or flights leaving the EU have some specific regulations regarding this. You don't say where you are flying from or what airline you are on.
In the US, it is up to the airline to decide if it wants to give flight credit, frequent flyer miles, etc as a service recovery effort. If you feel that you are due some sort of compensation. contact the customer service center for the airline and inquire. I think brief, factual reports that stick to the main concerns seem to work better.
I hope you make it to your destination ok.
Posted by
OP
Seattle, WA, USA
1317 posts
Delayed out of JFK to Barcelona. So far it has been 4 hours. :(
American Airlines
Posted by
Ontario, Canada
19 posts
Posted by
Hayden, Idaho, USA
7271 posts
Wow, that Nutri-Grain bar is going to go a long way towards customer satisfaction... : (
We had a Delta flight cancelled last year (Amsterdam-to-Seattle) while we were in Rome. We eventually made it home and after the fact, they gave us extra frequent flyer miles.
Posted by
824 posts
If everyone wrote their elected representatives (US House & Senate) when they were treated to a delay or cancellation by an airline, things would change. How come an airline can change or cancel a flight you purchased but they get away with keeping your money if you have to cancel or change your plans?
Posted by
Rick Steves' Europe
16893 posts
Coincidentally, Theresa recently posted this report: https://community.ricksteves.com/travel-forum/general-europe/claims-against-airlines-for-delayed-cancelled-flights.
Posted by
OP
Seattle, WA, USA
1317 posts
Jean, I am going to follow up with a letter seeking air miles for the inconvenience, frustration and the fact that half my first day in Barcelona was awash. It isn't bringing me down though. Just enjoyed a fabulous tapas dinner and earlier toured the Palau da Musica.
Wonderful travels to all.
Linda
Posted by
Los Angeles
4388 posts
I think the airline's position is, we don't promise when or how we'll get you there, but we will get you there. So a bus instead of a plane fits this definition, and one day after your schedule departure is the same thing to them.
Posted by
693 posts
Occasionally things go wrong.
Posted by
Seattle
544 posts
I was delayed, along with about 15 other people overnight due to a customs issue in Costa Rica a couple of years back. American gave me an awesome hotel room at a nearby Marriott with a resort-style pool and hot tub. The gate agent also handed me $60 in meal coupons to use at the airport or hotel. The other people were being jerks, so they each only got the mandatory 2 x $10 meal coupons. I wrote an email afterwards complementing the ground crew and expressing my disappointment that the airline couldn't work better with Costa Rican officials to let us fly. They emailed back thanking me for my feedback and credited me $250 for another AA flight.