My son and friend are traveling in Europe with a global pass. They purchased a reservation for an expensive night train after being told it was the only train to their destination. It is not. The reservation is for several days from now. Can they get their money back for that reservation? If so, how? If possible, must it be done at the same place they purchased the ticket (where a language barrier was a problem)? They will be traveling to another destination prior to the problematic reservation. Thank you for any help. I cannot find anything that addresses this on the eurorail site.
Posted by
OP
Harrisburg
3 posts
Thank you for the response, very helpful. The boys are currently in Paris, where they purchased the reservations to go with their Eurorail global pass. Reservations were purchased to Amsterdam and then on to Ulm, Germany (this is the problematic expensive night train). I will relay the information you have provided to them. :)
Posted by
Lakewood, Colorado
19099 posts
Who told them that the night train to Ulm is the only train? That is what it says on the RailEurope website, but they don't show a complete schedule of all trains (nowhere near). The night train is the only direct, ie, no change, connection, but if you use the German Rail (Bahn) website you will see that there are plenty of connections with 1 or 2 easy changes available. There is a Eurail site (www.eurail.com) and to quote them, "Eurail is also known as Eurorail!". However, they don't sell reservations, just rail passes. They do show schedules and they show a lot of connections between Amsterdam and Ulm (4 just between 8 and 9 AM).
Posted by
OP
Harrisburg
3 posts
The person at the train station in Paris told them it was the only train available. Thanks for all your advice. I will send your responses to the boys.
Posted by
Lakewood, Colorado
19099 posts
RailEurope is owned by French Rail.