Hi all! I looked to see if I could find a similar question. If I missed it, please point me in the right direction…
Last year we purchased flights to London on TAP Airlines for a friend’s wedding. At the time, the price we paid for the flight included $1116 in taxes.
We ended up cancelling the trip due to the variant, and TAP Air was really great about letting us pick new dates, with no change fee. We had no clue what to pick so the agent located dates that were the same exact price as what we had paid, so no need to owe money. Perfect, right?
Cut to right now, and our trip is in 4 weeks. Due to a variety of issues old and new, we feel we cannot make it. I called TAP and was told I could get a voucher for the cost of the tickets, but it would only be for the taxes. Ok, that’s understandable. But when I checked the new booking, I saw that the taxes only total $740. Somehow, almost $400 worth of taxes has disappeared. Is that normal? If the price was the same as our initial booking, wouldn’t the taxes be the same? If the taxes were less, should we not have received a refund before?
She also said that we could “suspend” the tickets which is basically a credit that we can use later. However, since the taxes are $400 less, that means the credit would be $400 less then what we paid.
Before I call and question, I just want to make sure I’m not missing something. Thanks!!