problem getting compensation from Delta&#59; advice?

Try posting on the Flyertalk.com site, they are very helpful. Give all the details and post on the Delta page http://www.flyertalk.com/forum/delta-skymiles-665/ Good luck

What was the offered compensation? The compensation would follow European rules since the flight originated in Europe. That is the only consideration. Everything else is bad luck and doesn't apply. I have read that there is some form that needs to be filed. Has to be a little more to the story. Never heard of being called in advanced about being bounced.

The postal address for Delta (thanks to travel journalist George Hobica) is: Delta Customer Relations P.O. Box 20706 Atlanta, Georgia 30320-6001 A letter written on paper is more likely to find an appropriate airline representative than telephone calls.
Be brief; be polite; avoid threats. And try to be a little bit patient, which in the circumstances is probably hard to do. It will not help to mention the kids.

Thanks all. With the multiple resources, I'm confident I can get this resolved. And Frank, there is no untold part of the story. While I also had never heard of a call notifying a passenger of being bounced, Delta even had a name for it. And one of the Delta flight attendants said she's seen KLM selectively bounce Delta passengers to avoid alienating their own passengers (which is consistent with who I saw trying to rebook in Venice for SFO), and another flight attendent said he's experienced KLM favoring their own employees on code shares over Delta employees. I've never paid much attention to who's flying each segment. I'm going to start.

Sounds like you're eligible for compensation under EU261. Here's a link to a FlyerTalk Delta thread that you might find helpful. Good luck!

Delta probably just doesn't have the money to give you your compensation...after all they only had $1.2 BILLION dollars profit in Q3 of 2013. Poor poor Delta. You definitely had the flight from hell on the AIRLINE from hell! I personally just despise Delta.

another flight attendent said he's experienced KLM favoring their own employees on code shares over Delta employees. were you flying non-rev?

Sherry,I would leave this ( " and don't have the psychic energy " ) out of your letter so that it gets serious attention to your request. Good luck, you certainly desrve at least a partial refund or compensation.

" Never heard of being called in advanced about being bounced."
My mother has been called on the phone by the airlines. She doesn't use email and always gives a contact phone number.

My response focused on being bounced in advance. I frequently get notices of delays, gate charges, etc., via phone and email so that is not unusual. But I thought it was odd that the reservation was essentially cancelled 24 hours or so in advance. Generally the airlines wait until they get a handle on who has checked in before deciding if someone has to be bounced.

Perhaps the flight was cancelled. I had that once, with United.

See if there's a place on the Delta Website to submit a complaint to customer service. Provide the flight numbers, dates, and experience.

Back in August, I had a flight connecting through Houston and flight I was on was delayed by 3 hours. I was able to get on an earlier flight that had also been delayed. After sitting on the plane for an hour, United deboarded the plane and told everyone the flight was canceled. While I was still on the plane, called United and they were able to put me on another flight that was supposed to leave in 20 minutes, and that one was delayed another 4 hours. Fours flights to SFO, 1 cancelled, the other 3 delayed by more than 4 hours each. The flight attendants on the cancelled flight announced a webpage to select a customer "appreciation" award; it was 3000 miles . I also wrote to the customer care link and complained about my travel day, and they emailed me a $75.00 voucher toward future travel.

As Frank mentioned compensation due you would be under European regulations. Here is what happened to my wife's and my flight in August from Munich to Atlanta. Different from your situation but sounds like you should be due some decent compensation however Delta will look for any wiggle room they can to deny paying compensation. You are going to have to be pro-active and stay with this.

In our situation we boarded our plane and after getting situated we were informed there was an estimated delay of 4 hours due to a mechanical problems. We were instructed to de-board. An announcement came over a little later telling us the flight had been cancelled and would fly the next day. We were put up at a hotel and I e mailed Delta's customer care that night for the main purpose of getting on record with Delta for some compensation. Before leaving the Munich airport we went to the Delta counter and got a couple of forms, one informing us of our compensation rights. The other was an Explanation of Passenger Delay. Based on the compensation rules set forth by European Regulation 261 our compensation based on the flight being cancelled was either credit vouchers of 800 euros or cash of 600 euros which in August was $803 for me and the same amount for my wife. When I got home I contacted Delta by phone in the U.S. and was instructed on how to go to their website for their European Compensation site. I emailed my complaint in a cordial manner asking for compensation due me and my wife did the same. Bottom line we were informed that we would be compensated the 600 euros and did in fact receive checks in the amount of $803 each. I also had emailed to the Delta local office here and they wrote a very nice e mail apologizing for the cancellation and awarded both of us 15,000 miles on our sky miles account. I am going into detail to let you know that it is possible to get your due compensation but you have to actively pursue it. Delta will not compensate you unless you ask for it. I know that many folks on our cancelled flight were not aware of the European regulations concerning delayed and/or cancelled flights and if not they received no compensation. There were requirements for compensation on the Denied Boarding form we received. 1. If your flight is cancelled. 2. If your flight is delayed at least 5 hours. 3. If you have been denied boarding against your will. Sounds like maybe the third one would fit you. The compensation for Denied boarding for the 3 reasons mentioned is based on flight distance: 1. Flights of 1500 km or less=250 euros. 2. Flights within the EU of more than 1500 km, and all flights between 1500 and 3500 km=400euros. 3. Flights not falling under the first two=600euros. I would think since your arrival time was a 10 hour delay from the original time you would likely be compensated under number 3 as we were. Certainly no guarantees on that but it is worth the trouble to get after it because Delta is not going contact you. In our case the cancellation caused us to miss our granddaughters 9th birthday party and also we had problems with the food served at the hotel that Delta put us in. I think I wrote a total of 4 emails to Delta and one phone call. You may want to call the local Delta office first and ask them to walk you through their website to get to the proper European site for compensation because it is imbedded and not too user friendly. Then e mail that site with your complaint in a cordial and professional manner. They should get back with you within a few days. Good luck.