Positive Experience with Icelandair during irregular ops.

Carol now retired, that's wonderful to hear that Icelandair was so proactive in making things right for you. Wouldn't it be wonderful if other airlines followed suit and put the customer first?

That's wonderful to hear. We like Icelandair. It has been our airlines for our trips to Europe for several years now.

Seems they have figured out it is easier to do it right the first time rather than having to go back, and re-do it to fix it.

Sometime common sense prevails.

Will wonders never cease.?

Back In the 1980s we flew KLM a lot and got great service like that too. Hotel and food vouchers were offered without a fight etc.

A few years ago when Icelandair domestic flights were still run by Air Iceland Connect, I had a severly delayed flight from Reykjavik to Akureyri. I filed for compensation and in a couple of weeks got my flight payment refunded as well as extra compensation. Very efficient.

Sorry for your delay (but at least it was on the way home, affording you an extra day in Iceland, rather than on the way there making you miss a day of vacation), but so glad that they took care of you correctly.

This reminds me that I had a similar — but other direction — experience with Delta a couple of flights ago. Our flight from Tulsa into Atlanta had to depart Tulsa too late, so we missed the last flight to Paris of the night. Delta booked my hotel in Atlanta and gave me food vouchers and rebooked me on the first flight the next day. (Then I grabbed the shuttle from the airport to the hotel, and did the reverse the next morning). It meant for a long day and an extra day of missed work back here in Paris, but at least I didn’t have to shoulder any of the cost or figure out where to park myself for the night.

That is not surprising to me that they did this, but it is not the norm anymore as we know.

A bit different, but back in 2015 on our way home from Iceland the passport control agents were striking. The lines were snaking everywhere. Icelandair flight attendants came through the lines with bottles of water and chocolate for everyone.

We had the same experience a year or two ago when we were caught up in the Schipol meltdown en route from Valletta to IAD. The rebooking and voucher process was excellent. We figured out the the 600 euro rebate process ourselves on the advice of fellow travelers at dinner. All in all, it was an easy to remedy the missed connection hiccup. It almost made up for their ground staff’s inability to transport my husband in his wheelchair to the plane and for his getting trampled by IAD-bound travelers as we all climbed into the minibus and up the stairs to the aircraft. Almost.

I have only had positive experiences with Iceland air. Last year I took them and the announcements were given in several languages, when the announcement in English was given, it always started with "Darling passengers!" I thought that was so cute.