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OMIO App won't allow me to cancel a train ticket...

Posted by (Portland, OR) on

Has anyone had trouble canceling a Eurostar train ticket in the OMIO App? I've tried everything, even the online chat, no luck. The issue is I bought a ticket from London to Rotterdam, but it has a stop in Brussels, and I see that Eurostar has a direct train on the day I am traveling and I would rather be on that direct route.

Can I buy the new ticket and then potentially have 2 tickets for that day, or will this cause a problem when I check in for my train?

I can't cancel it through Eurostar, since I purchased it with OMIO, a rookie mistake, but hey, it happens sometimes.

Thank for any advice from your train experts out there.

Posted by
3748 posts

Is the ticket refundable? Most cheap tickets are not refundable, and in that case you can't get a refund, no matter where you bought it.

Anyway, having two tickets is not an issue, You will be a no show for one, that is all.

Note that the direct London - Rotterdam train has a stop in Brussels as well. You can of course stay on the train.

Posted by
104 posts

Do you mean your ticket has a change in Brussels? A “stop” doesn’t imply a “change”. If it’s just a stop then stay on the train.

And do you have a refundable ticket?

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