So….long long long story short as I can make it.
Booked daughter thru Expedia to fly American to Boston then Iberia to Seville (a few flights in between).
Check in at American no worries and bag gets checked to Seville. Off she goes. No problems til Iberia in Boston. Gate agent won’t issue boarding passes and won’t let on plane. Says it’s Expedia’s fault. Get a Expedia on the phone and they say not them, it’s Iberia. Let her on plane. Nope. Gate agent won’t budge. I get on phone and BEG agent to call someone else to help. Plane is now boarding. If there had been a problem, AA would have told us at origin. No dice. Won’t help her. Flight leaves, WITH HER LUGGAGE ON BOARD! Cause she had a legit ticket so no reason fir them to pull her bag. She air tagged it and knew it was on the plane as it took off. Totally against FAA regulations!!!
Get Iberia on phone and they admit mistake but zero help as it was booked through American. Get American on the other phone and no help cause it was Iberias fault. At one point I have IA on my phone and hubby has AA on his and both agents are telling each other not their problem.
Meanwhile 20 year old alone in Boston, AA rep office closed and no one will help. Three hours into this fight with both airlines.
Got our travel agent on the phone and asked for help even though she did not book it. In 10 minutes she had our daughter rebooked to fly and we got her into a hotel by the airport.
Her air tag pinged this morning that her bag has landed in Madrid. Call Iberia to get them to help get it moving onto Seville. Told they can’t help but my daughter will have to call herself or go to baggage claim in Madrid and handle it.
What a nightmare and travel agent is now dealing with luggage issue for us. I can not tell y’all how grateful we are that our agent is stepping up to help. I will NEVER book through Expedia and will never not use our travel agent.
Now Iberia is saying they can’t help with bag even though it’s their fault AND our agent called the number they gave us for baggage claim but no one spoke English so we are just so sick and tired of this.