I know nothing about Frontier Airlines except what I've read, and most of it is not good. But this may take bad customer service to a whole new level. Frontier Airlines is eliminating the human element to customer service and will no longer offer the option of talking to a live person.
The Denver-based carrier has gotten rid of its customer service phone line. "Our Customer Care function recently transitioned to fully
digital communications, which enables us to ensure our customers get
the information they need as expeditiously and efficiently as
possible," Frontier said in a statement, telling USA TODAY it was a
gradual transition that was completed last weekend. A chatbot on
Frontier's website can answer common questions. Customers can also can
email the airline or file formal complaints through its website. "If
live agent support is needed, we have live chat available 24 hours a
day / 7 days a week," Frontier added, noting that most of its
customers prefer digital communication. "Customers may also chat with
us via common social media channels and WhatsApp."
Maybe I'm wrong, but is this the most utter disdain for those pesky customers of any company in the travel industry?