[The airlines] have done nothing for their customers except make the
flying experience more and more uncomfortable
I will respectfully disagree. I'll defer to Brett Snyder aka the Cranky Flier to make the argument*:
"The industry at large has made massive improvements over the last several years. Airlines have invested in fast internet, added power outlets (except for you, Southwest), and provided a massive entertainment library for free. They’ve bought new aircraft that are better for the environment and, as in the case of the 787, have a better cabin environment. All of this has been done while keeping fares in check. Several airlines have invested in technology to track checked baggage. Baggage-handling rates have improved. Denied boardings have plummeted. And airline operations have improved overall, though there are obviously some notable hiccups.
"I’m not suggesting airlines have done nothing bad here. Have airlines increased the number of seats on airplanes and ripped out seatback screens? Yes. But until the feds decide there is a safety issue here, this is simply a business decision."
*from a response to Tim Wu's New York times piece and PBS Newshour comments, which are more about advocating an overly-simplistic bias (Airlines Bad!) than honest, thoughtful consideration of a complex topic. Snyder's response is a worthwhile read, especially for those who enjoy ideas and like to consider both sides of an issue.