This October we are taking our first tour (RS Best of Italy). Booked the tour mid-January and flights through Air France 2 weeks later when I found a price and itinerary that worked for us.
Since the first leg of the flight was on Delta (LAX to JFK), and I’d read they often change their flight schedules, I checked our reservations in late February and found that the Delta flight had been cancelled, but Air France “was working on it”. Long story short, five weeks later they were still working on it and after getting advice on this site I called Air France and changed our flight to KLM (LAX to AMS to Milan) at no extra charge.
However, now we have an electronic ticket for both of us from Air France with the first itinerary, an electronic ticket from Delta/KLM for me (and as far as I can tell, not my husband) for the changed itinerary, and Delta flight receipts for both of us with a flight number the Delta website doesn’t recognize (though their customer service person did confirm we have a flight and knew our original AF reservation number).
Delta can’t send me another e-ticket that shows my husband’s name. (We’ve tried twice and always end up with another flight receipt.) Air France says e-tickets don’t matter anyway. So, before I spend more time on hold with the airlines, my questions for you more experienced flyers are: 1) Do e-tickets matter or do we just need a boarding pass? 2) Can Delta change the KLM itinerary we currently have, or is that up to KLM? 3) Who on earth do we check-in with online? Even though our original booking was with Air France, Delta is the one who can sell us seats ahead of the 30-hour online check-in time, but they say we check-in with KLM! Thanks in advance for your help, all our other international flights have been very straightforward so I feel like I’m in over my head here.