Need help getting assistance at SeaTac

Oh no, I'm sorry you got injured. Hopefully the rest and ice will improve the situation.

According to the port authority, they provide assistance before security and the airline coordinates it after security. Most airlines require a request within a certain number of hours ahead of a flight, so you should probably call yours asap. https://www.portseattle.org/Wheelchair

When I possibly needed a wheelchair to switch from one gate to another I called the airline (Delta) and they took care of the request. Mardee I am so sorry this happened. Are you flying in to MSP? Do you have someone meeting you there? Let me know if I can help in any way.

Mardee, oh NO! I'm so sorry. It happens. I tripped and fell within hours of arrival to Istanbul. I was basically fine, just looked like I'd been in a fight. And lost.

We had to take our son on a trip a few days post hernia surgery. I called Delta and set up "meet and assist". I just used the regular Delta number. Are you close to a Walgreen's or CVS? Might a cane help?

When do you arrive back to MSP?

Mardee, I’m so sorry you are hurt. I don’t know which airline you’re on, but I just looked at Delta. On their website there is “Help Center” under that is “Request Accessible Travel Services.” Your airline should have similar for you to order a wheelchair. Take care.

Oh Mardee, that’s a sad & painful ending to your Seattle trip! Others have given help to answer your question. I’ll just add sympathy for your situation, and the idea to use some services like Instacart for grocery deliveries and/or restaurant deliveries when you’re back home recuperating.

Mardee, hope you find good help, and please let us know when you've gotten home!

Thanks everyone, I’m leaving early tomorrow morning. My flight leaves at around 8:30 AM, and it’s Alaska airline. I’ll try and call them now and see what happens. Thanks! And I’ll come back with updates.

For those who ask, I did the Park sleep fly thing and left my car at an airport hotel, and will be picking it up when I get there tomorrow afternoon. Luckily it’s my left leg that is hurting so hopefully that won’t affect my driving.

I called the Alaska Airlines and got a bot, but asked for a human since the bot kept telling me that I had to do it online and every time I went online it said I had to call. So I’ve requested a call back and they said it will be about 30 minutes. Hopefully they will be able to help me.

I just hate this. I’m so mad at myself for not paying attention while walking. I think I tripped on a rocky part of the road. It looked a little uneven.

But interestingly enough, there were actually two EMTs right there at the time who had just finished some training. So they looked at it and wrapped it up and asked me if I wanted to go to the hospital. To be honest I probably should have because I’m just worried that there might be a small fracture or something. But I said no, so they had me sign something. When I asked if they wanted my health insurance card, they said no, the taxpayers are paying for this. So thank you Seattle! 😊

But that would’ve caused more problems than it was worth probably. I’m hoping it will feel a bit better in the morning.

Oh no!!! I am so glad the EMT’s happened to be there, but ouch!!! If you don’t get an answer tonight, go to the Alaska ticket desk and talk to an agent. After my first knee replacement I had to fly a month post op and the Alaska agents at the gate went way beyond anything I could have asked for. They have good people so I hope you are taken care of.

I just got a call back from Alaska Airlines, and the person I spoke to could not have been nicer and more helpful, so you are definitely right, mikliz!

She told me exactly where to go tomorrow and said that they will have a wheelchair for me and I just need to show them my boarding pass and ID and everything should be good. She asked if I wanted a wheelchair to get on the plane and I said I thought I’d be OK. I said I’m just really slow and she said just come up when they call the pre-borders who need extra assistance. So it sounds like everything is set.

So all I need to do is have a cab here by six and then get there by 6:30, which I think should work. It’s Saturday morning early and I can’t imagine they’ll be that much traffic out or that much traffic at the airport. Of course I don’t know this airport so who knows.

Oh mardee, I’m so sorry you fell. I’m glad you got it all sorted out for the morning. I hope it goes smoothly and I really hope you recover quickly.

Thanks Trotter and everyone else for all of your good wishes! I feel like such an idiot but hopefully it will work out. Luckily the EMTs gave me two ice bags so I’ve been icing it and I’ve got my fingers crossed that it feels better in the morning. I’ll let you all know how it goes!

For the MSP end:

Alaska uses Gate E2 which is among the closest to an exit (trivia: MSP took down all the “Exit” signs and replaced them with the British and apparently more international “Way Out”). I don’t think the wheelchair that meets your plane can take you out of the secure area, or if they can then they have to stop at baggage claim. 85% of the walking journey to the hotel shuttles is outside security. BTW: It’s a 3 elevator journey.

I suggest you stop at the volunteer booth in the Mall between E2 and the Way Out. They will get you a Go Guide volunteer to escort you to the shuttles or an Uber. They don’t help with baggage however.

Falling: After nasty falls during all 3 of my last major trips (Berlin, Honolulu, Mexico City) I realized that falling is going to be what ends traveling in my life, not say money or mobility issues.

Just seeing this. I am so sorry about your fall. I was going to suggest reaching to airline but glad to hear you already did and are all set for tomorrow morning.
I will be sending you good thoughts.

Mardee - I’m so so sorry this happened. Sending positive thoughts for your trip home.

Mardee, sorry, good luck, and pls keep us posted.

That's really too bad Mardee, so glad you've taken good care of yourself, had EMT's handy, and spoke to a person at Alaskan. Please don't beat yourself up about it, accidents do happen! Bon Voyage & do let us know how the trip goes.

All I can say is so very sorry you are ending your trip this way.

And yes, I’m watching where I put my feet!