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Need any help or suggestions for getting TAP Air Portugal Refund

We were booked for a tour to Portugal in May, 2020 with air booked through Expedia on TAP (Air Portugal). In May, Expedia advised that the ticket refund ($2,000) for air would come from TAP directly. Have been waiting for months with no luck and asking Expedia to help. Credit card company advised they are unable to help due to time elapsed. Almost impossible to get through to TAP although I keep trying.

Any suggestions would be very much appreciated!! THANK YOU!

Posted by
6982 posts

If you use the 'Search' box at the top of the page and enter "Tap air refunds", you will find the past discussions on the situation.

Your having used expedia adds a complicating layer

Good luck

Posted by
2 posts

Thank you! I also just filed a complaint with the U.S. Dept. of Transportation, a suggestion from a Facebook group of unsatisfied TAP customers. Never using TAP again.

Posted by
617 posts

cindyrandall- bigger lesson learned; only book airline tickets through the airline you are flying on. Book directly!

Posted by
333 posts

onefastbob: cindyrandall- bigger lesson learned; only book airline tickets through the airline you are flying on. Book directly!

I booked directly with TAP and having problems with my refund. It does help to book with the airline but in some cases it doesn't matter. TAP is a good airline to fly but their customer service off the plane needs work.

Posted by
6982 posts

TAP is a good airline to fly but their customer service off the plane needs work.

tdw gets the award for understatement of the day, if not the week.

Posted by
617 posts

Oh, I agree fully that booking directly does not eliminate all issues or potential issues but it does remove the huge issue of the airline and travel agent (aka Expedia etc) pointing at each other while neither does anything. It is also much easier to file a credit card dispute (again finger pointing)..