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Navigo

Paris Two Day Pass tickets didn’t work we could not get a resolution.

Purchased a Navigo card at Charles De Gaulle travelled successfully into Gare du Nord. Decided to purchase a 2 Day Paris pass on the card from self service machine cost EUR 46.00. It did not work. We tried several service desks for help but no solution was offered. We were finally given a WHATS APP number for NAVIGO and were informed bad luck it must be our error and they took the money but did not provide the service. Just wondering if this is normal business behaviour from Navigo?

Posted by
540 posts

We're missing some details in your explanation. What didn't work?

It's possible that after paying at the machine, you didn't hold your Navigo card against the device long enough, which means the 2-day pass obviously isn't on your card. The company in question will indeed not intervene in this matter. This is a user error.