I know this has been discussed but I can't find the posts now.
I'm trying to book train tickets in the UK with National Express and it won't process my card. It's a Visa debit card, I entered the "international address" for the billing info, so I don't know what I could be doing wrong.
Has anyone had this problem? What did you do about it?
Thanks
I didn't have that problem, but read about many others having it. It almost seems to be a fluke in the National Express computers. Have you contacted your own CC to let them know you're using it internationally? Could it be the "debit" portion of your card? Shouldn't make a difference.
Thanks Eric. I don't think the "Debit" should be an issue since it would just process as a CC. I have spoken to my bank (I called them the first time it wouldn't process thinking it might be being blocked as possible fraud) and they said that the transaction never came through to them, so the problem, whatever it is, is in the National Express system. Very frustrating.
You can try calling them, or checking their FAQ on the web site. There's a pull down menu
(http://nationalexpress.metafaq.com/templates/nationalexpress/main/mainpage)
Through our Telephone Sales Centres. Just call 08705 808080 (International customers please dial +44 8705 808080). Our sales advisors will be able to take your order and send your travel ticket by post, email or text message, or they can arrange for collection of your ticket at a number of offices around the country. Please note that a booking fee is applicable when you book over the phone.
Alternatively, you can purchase your travel ticket from any National Express Outlet. We have around 1000 agents located all over the UK including all terminals at all the major international airports. Discount Coachcards can be issued while you wait and used immediately to purchase tickets at the discount rate.
