I've flown with KLM many times over the years and never been disappointed....until now.
I'm just back from a lovely trip to Italy and flew KLM both ways.
Having never travelled in Business Class, and being offered an upgrade...at a $$$, of course....I did take advantage of that for my 9+ hours flight to Amsterdam from Canada, and it was very comfortable and bliss to lie flat!
The other 3 flights were Basic Economy.
Coming home for my 9+ hours in Economy, it seems that KLM is really paring down quite a few little things that would have made the flight much more comfortable.
Starting with the fact that pillows are no longer handed out!
They just don't have them on board to offer anymore.
There was a small blanket.
I had a crick in my neck for a few days post flight.
There was pretty good leg room however, and I am 5'7", so that was a nice surprise.
Next, at the dinner service, and that meal was very good: Chicken Curry, very tasty....they handed out bread rolls.
I asked for butter as it seemed to have not made it onto my tray, and was told that butter is no longer served either!
Neither is salt and pepper!
Nothing like a dry roll...
They did not tell the flight attendants...they only realised when passengers started asking en masse for these things a few weeks ago.
The cutlery is now basically balsa wood, stamped into flat shapes of knife , fork and spoon.
No curves, so hard to manoeuvre your food.
Kind of like eating a meal with hospital tongue-depressors.
Dessert was separate, later on, and was a plastic wrapped custard tart thing, no other choice.
The next meal was completely inedible, being a strange dish of what was , I guess, a cold pasta salad drowning in beige mayo, and a very flat boiling hot bread /panini "sandwich" with no discernable filling.
I'm just stating all this things so that people will know to bring a pillow, bring your own travel cutlery, and bring your own seasonings on board.
Heck, bring your own food!
I know that nowadays, expectations are low as far as air travel goes, but such little details that make a difference.
KLM cabin crew were delightful, as always.
I probably will go back to our own Air Canada next time.