Hello - I recently purchased a ticket to fly from Philadelphia to Madrid. Upon receipt of my email confirmation from Exploretrip (never heard of the company, but they had the best price via Momondo) the next morning when I checked my email, I noticed that my middle name was listed twice, like so:
My example name: John Paul Smith;
How it appears on my ticket: John Paul Paul Smith
Thinking back, I am hoping it was not user error. The website was extremely slow to load, so I used my phone to purchase the ticket. It was still slow and I remember typing and nothing appearing. Moments after purchasing the ticket I received a email recognizing my purchase (the confirmation arrived about 7 hours later). Had my full name been listed on the initial email I would naturally have called immediately before the ticket was processed.
As soon as I received the confirmation email I replied to their customer service email as I was leaving for work and would not have the chance to call for a few hours. I received no response and still haven't. I did call that day at lunch and was told it would be $200 to change the name, although they could "eat" part of the cost and charge me $150.
I've come across forums online that say this shouldn't be a problem, but I'm terrified I won't be permitted to board (for my honeymoon!). At the same time, I find it frustrating that the airlines charge ridiculously high fees for a few clicks of the mouse. My flight to Madrid is direct (Iberia operated by AA) and my flight from Mad-LHR is Iberia operated by British. From LHR-PHL it's Iberia operated by AA. This makes 3 times I could be at the mercy of an agent. I called Iberia and they offered nothing other than "sorry, that'll be $200."