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Lufthansa - Random ticket cancellation

I cancelled a trip to Austria last November when they locked down again and Lufthansa was kind enough to give me a courtesy hold so that I could reschedule. I didn't expect a refund. I rebooked (required to pay a fare that was as high or higher than my original tickets, even though published rates were much cheaper) and my trip is coming up soon.

Oddly, the entire price I paid for my tickets just showed back up on my same credit card from last fall. My booking codes still showed my flights as confirmed and I could not make any headway with Lufthansa. I wasn't considering trying to fly for free.

I finally reached someone who confirmed they randomly cancelled my tickets and I could buy them again for the new much higher price. No way to go back and fix whatever mistake this was. I booked with another airline, also at today's much higher prices. Oh well.

Glad I found out, from my cc statement, that there was an issue so that I could resolve this before I was standing in the airport.

Has anyone else had Lufthansa just cancel their tickets even though the flight is still scheduled to go?

Posted by
8879 posts

Wow, I also am glad that you were able to find this out in advance. I'm sorry that you had this happen, but it sounds like you handled it well.

Posted by
491 posts

I didn't try those particular words, but they were quite firm that there was nothing they could do and if I wanted to buy the tickets it had to be a that day's price. The day I rebooked, domestic carriers were offering the same price as Lufthansa and now I have improved peace of mind now and was able to continue my trip preparations without worry about whether they would honor my ticket, whether there would be a pilots strike etc... The only thing Lufthansa had the edge on was route and in the end it was not worth it.