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Lost Luggage

My suitcase never made it to our most recent European vacation. After spending hours dealing with the airline and insurance company while on vacation and back home, it appears we have to file claims with both the airline and insurance company for delay of baggage and lost baggage. Since the date of loss, September 14, we have been receiving conflicting information from the airline. Does anyone have any tips for dealing with this extremely frustrating situation.

Posted by
1530 posts

Hope you don't mind my asking - which airline? and where were you flying to / from?

Posted by
23626 posts

First, have you filled any claims? Second, you file first with the airlines and then with the insurance company or both together. And, of course, you will need documentation of lost. Most insurance policy will off set what you received from the airlines. In insurance world theory -- you cannot make money on the deal -- no double dipping. And you may not get replacement value - depends on policy, most do not.

Posted by
19274 posts

Prevent it from happening in the first place. Pack light and carry on, only.

Posted by
23626 posts

I know Lee but that is not the question. We always check coming home so we don't have lug around any luggage. Easier that way.

Posted by
362 posts

That was my question also - which airline and what was the route?

(I think lost luggage and its contents winds up Unclaimed Baggage in Scottsboro, Alabama.)

Posted by
8319 posts

Where do lost bags.go at the end of their journey?
They go to the Lost Baggage Store in Scottsboro. No kidding. They buy lost and unclaimed airline luggage.

Posted by
47 posts

Happy Update! After 35 days my suitcase arrive in tact at home at 9:45 p.m. last Thursday night. I wish it could talk! Feeling very lucky. Now have to continue the struggle for expenses incurred.

Posted by
5837 posts

If only your suitcase could talk and tell us about its travel adventure.

Posted by
4071 posts

You never answered the question -- which airline lost your luggage and now returned it 35 days later? If you want remuneration advice, we have to know which airline.