So often we hear of the bad experiences, but.........
Our daughter is studying abroad in Spain for the summer and making her own travel arrangements.
She plans a multi city trip and selected Loco2 to book a train in Spain. But....... She fails to notice she is paying in pounds and she somehow books the exact same tickets using our credit card and her debit card. Hmmmmm, still have not figured out how she did that.
So I am reviewing her travel plans and pick up on this glitch and this now becomes a "learning moment" for her.
Fortunately Loco2 values customer relations and responded to her dilemma in an immediate positive manner by refunding both charges and not even charging the 5% refund fee they are entitled.
So our daughter learned a number of lessons, most important being to value a company who treat their customers with kindness and empathy.