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LInk to Canadian policy re flight refunds?

Can anyone direct me to something in writing from the Canadian government and/or Air Canada saying they will only provide vouchers or frequent flyer miles, but not cash, for flights I needed to cancel? Travel Guard is giving me a really hard time on my (non-COVID) claim, and even though I've sent in the entire email chain with AirCanada when I filed my claim in June, they are now saying I need to verify that AirCanada still (as of August 6th) won't provide a cash refund. Trying to get an email response from AirCanada addressing this specifically is proving to be extremely challenging....I'm hoping that finding something official stating this is Canadian policy now (or Air Canada policy now) will help.
Thanks very much!

Posted by
1666 posts

This probably isn't helpful, if you scroll to to about midway of the link it says if you booked through Air Canada they'll help, but if you booked through a third party, they won't help and to contact your travel agent.

https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/covid-19.html#/cancelled-flight

Here's the statement from the Canadian Transportation Agency. Essentially it says the airlines are free to do what they want.
https://otc-cta.gc.ca/eng/faqs-statement-vouchers Incredibly wishy washy, very typical of our federal government.

Posted by
467 posts

Thanks very much!
I feel like it is absurd of Travel Guard to ask that I re-verify the policies 2 months after sending them detailed correspondence with both the airline and hotel -- especially since Travel Guard is surely aware of the Italian voucher not cash refund policy, as well as the Canadian policy. Trying to arm myself with as much "proof" as possible.
I appreciate your assistance!

Posted by
24855 posts

Is it Trip Advisor (your original post, line 2) or Travel Guard, (your post just above)?