I am trying to buy 4 tickets through Trenitalia for 5/30 from Verona to Rome and then 6/2 from Rome to Florence. I am getting stuck with having to register and then NOT having an italian address…. On the easier to use Italiarail I was being charged a 15E fee for booking….
Anyone have this same problem and any ideas on how best to purchase these tickets?
Thx.
Posted by
Vernon, Canada
32198 posts
azeeb,
Some people do seem to have trouble with the Trenitalia website, and as you've found the ItaliaRail site is considerably more "user friendly". Basically you have three options.....
- Have another try at buying tickets on the Trenitalia site.
- Pay the €15 fee on the ItaliaRail site.
- "How best to purchase the tickets" - buy them locally from a Kiosk or staffed ticket office when you arrive in Italy. You'll pay a bit more, but you won't have to deal with temperamental websites.
Good luck!
Posted by
693 posts
Two things
- Are you trying to book freccia (high speed) or regionale trains? If freccia you should have no issues.
- Once you select the freccia train service you want to book there is a section in the booking process where you can click unregistered user. It is easy to miss so read everything carefully.
Posted by
Tresana, Highlands Ranch, CO, USA
23241 posts
You can also register using your hotel's address since the address has no value.
Posted by
Toledo, Ohio, US
11613 posts
As Frank said, the address will have no impact on your tickets, which will be emailed to you. I would print out the email and carry a hard copy, but you can also just show the conductor the ticket on your phone or tablet.
Posted by
Rick Steves' Europe
16893 posts
I also have had the impression for forum reports that Regional train tickets throw up the registration issue more often than do the faster trains. Another option is to reserve through Rail Europe, who matches the Italian prices, but translated through whatever euro/dollar exchange rate they currently have applied.
Posted by
Tresana, Highlands Ranch, CO, USA
23241 posts
You should never buy Regional Tickets on-line unless it is part of a total journey, A-D, with C-D leg being a regionale train then it would be included in the total ticket. This is no discount for Regionale tickets on line, they never sell out, so there is no reason to buy ahead of time. An on-line Regionale ticket, if available within the seven day window, comes pre-validated and believe it is only good for five hours.
Posted by
OP
20 posts
Thanks for the great tips. I was able to book today with no problem.
Posted by
21 posts
Which site did you end up booking through?
Posted by
OP
20 posts
I used Trenitalia and it ended up being very easy!!
Posted by
420 posts
I tried booking on Trenitalia yesterday with no luck. Could you please tell me how you figured it out.
Posted by
OP
20 posts
Make sure you check the non registered user box.
Also, my bank had actually denied the charge which was why when I thought I'd done it correctly it didn't work.
Also I noticed that there are tickets for "Carte" holders that I do not think are available to us.
Hope that helps.