I booked a train trip for travel from Florence to Rome for late June 2015 on ItalIaRail. I was using this site since it's easier than Trenitalia and read on Seat61 that if you email to a certain address, the booking fee of €3.50 would be refunded (is that still the case and is it €3.50 per ticket [ordered 6 tickets] or for the entire order)?
Also, during the booking process, a charge of $19 was automatically added on by ItaliaRail for an "ItaliaPass." It appeared that charge was compulsory. Has anyone else experienced this? If so, was there a way to bypass it and I missed it somehow?
Thanks in advance!