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It's OK to Accept Help at Termini's Ticket Machines

I do Not accept help from strangers, so this means I endure the hot hour-long wait to buy my train tickets from a ticket agent at Termini. Except for this morning.

The guy was dressed casual, clean, not persistent, just sharing with me how easy it is to use the ticket machine. And he spoke good English.

But I want the fast train, i informed him.
The machines do fast trains, he said.
But I want First Class.
They do First Class.
But I have Euro Cash.
They take Cash.

Indeed, some machines are clearly marked as taking cash, and they give Change back!

He invited me to visit a machine and offered to take me thru the transaction.
It's a touch screen, he made selections after checking with me, and I got my First Class ticket on a Fast Train, and my change.

The waiters at Mangrovia told me that a 5 Euro tip was too much, one or two Euro tip is expected, but I feel OK about it. I did not want to dig for Euro coins, the 5 Euro bill was handy, part of the change, and he never asked for a tip.

He was just so sweet to me, truly helpful, patient, and it was worth avoiding that long hot wait for an agent. I learned something new this morning and appreciate that.

The waiters said that even they were intimidated by the machines at first, but also let the helpers show them, and they tip them as well.

My helper said he will be at my track Sunday morning, but I travel with only my RS carry-on, and a RS Euro shoulder bag, so I can manage track-side!

Posted by
33839 posts

Did he put the money in the machine or did you?

Posted by
9220 posts

I just think that tipping people that help at the ticket machines is odd. I help people all the time at the Frankfurt airport, but in a laid back way so they don't think I am some huckster. (well, I don't look the part either) and never has someone offered me money as a tip and if they did, I would refuse it. That just feels wrong.

Posted by
752 posts

I did, i put the cash in the machine, and get this, i had to put in 2 50 Euro bills for a First Class 63 Euro ticket to Firenze, and he even showed me where to look up on the screen and wait to see the 1st 50 Euro bill register, then he prompted me to put in 2nd bill. Then i don't remember who got the ticket first, but he showed me where the paper change came out and then pointed to the coin change bin. He never touched my money.

Then he showed me how to read the ticket, he went thru all the information line by line. Even the train # was printed out, i rarely got a train # from the Agents, i had to guess the track from time departure cause I did not always know the end-of-line name. Then he said Track 4! We'll see.

Posted by
4535 posts

My experience is about the same as Sandra's. They "help" you with the machines and in return hope for or expect a tip. As long as they are not aggressive or trying to scam you, I see nothing wrong with it. To me, it's better than just sitting there with a begger's cup out.

Posted by
796 posts

Sandra - it sounds like it was €5 well spent! I'm glad it all worked out.

Posted by
297 posts

I just wanted to point that Italo trains (not Trenitalia), have people assisting passengers in their machines, which are different than the Trenitalia ones. They're usually dressed in dark red suits... they are legitimate, and just part of the Italo service, which is more personalized than the Trenitalia service!

Posted by
23626 posts

The key is - Trust your judgement. I have also accepted help when I thought it was appropriate.

Posted by
11613 posts

Good for Sandra! I get offered help a lot, probably because I remind people of their mother/grandmother. I tend to refuse help where handling money is involved, like ticket machines, but I often accept help hoisting my carryon onto a steep train step. Some of those regionale trains can be challenging! No one has ever seemed to expect a tip in those situations, usually they are happy to get my bag out of their way or to feel like they helped someone.