I'm booked JNB-CMB return in a week and 10 times over a month or two I've tried to select seats on both the app and the website and both are useless. I've come to the conclusion that this is a permanent state of affairs. Am I alone in this? Qatar's IT makes BA's look a world beater!
Posted by
Chicago
704 posts
One area where US airlines are definitely better than foreign ones is in the IT area.
Many stories about reservations getting mangled, seat assignments being lost, refunds
taking forever, etc. And these are behind-the-scenes issues, where the passenger
doesn't always know something has gone awry.
Given the likely state of affairs, why haven't you just called them?
Posted by
Houston, Texas
1039 posts
Qatar's website and overall IT experience is frustrating. It is, for lack of a better word, clunky!
Posted by
Connecticut
717 posts
For a series of flights in early 2024 I had to contact customer service in order to book seats. When a different aircraft was substituted for one leg of the trip I had to contact customer service once again. There were barriers to completing this on both the app and the website. That being said customer service agents were very professional and accommodating. The flights (4 multi stop legs) were wonderful.