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If Delta cancels my flight . . .

Delta will be cancelling my flight to Athens, via Amsterdam, according to sources I'm looking at. So far, its not showing on the Delta website.

If the airline cancels the flight, am I due a refund for a non-refundable ticket?

Posted by
4498 posts

Yes, you will get a refund when they cancel. You also should be taking steps to fully cancel any European travel for March and April by this time.

Posted by
574 posts

Only things left to cancel are my flights on March 21 and April 5. I wonder when I will hear from Delta. I know they are swamped.

Posted by
433 posts

Yesterday Delta took 14 hours to respond on their message link. I messaged that I need to cancel and my flight left before they responded. But then the agent was very friendly and helpful.

Our tickets were non-refundable and we were essentially a no-show, yet Delta will give us a credit. Amazing really. If they cancel your flight, it is likely they will give a full refund rather than a credit.

They said:

  1. The ticket is nonrefundable change fee is being waived.
  2. Difference in fare is waived if you travel to same destination.
  3. Otherwise, the difference in fare would apply if travel is to a different location.
  4. Travel must start & finish by Oct 16th, 2020.

The deadline is one year from the purchase date. I asked if it could be one year from our travel dates but that’s not allowed yet. I do believe our return flight (April 7) has been canceled since then.

So if the virus goes away or they invent a vaccine we may go later this year. If not, maybe they will extend the deadline.

Stay healthy!

Posted by
574 posts

Delta's arbitrary one year from ticketing restriction is customer service at it's worst. What if the virus is still affecting travel into the Fall? If they gave a damn about their customers, they would allow no-fee changes through the end of 2021 like many others in the travel industry are doing. So many reasons to hate the airlines.

Posted by
27 posts

Lucky you Eric! Too bad the best prices when I booked were Lufthansa. I think they’re going to be holdouts. I wonder how close to a flight you can cancel?

Posted by
6535 posts

The problem is getting the travel agents on the phone or to answer emails. I'm a week out, and no one will talk to me. The airline will give them a refund since my return leg was cancelled.

Posted by
574 posts

In case anyone is misunderstanding my previous post, I'm not blaming the poor front line phone employees who are being forced to explain Delta's poor (to this point) cancellation policy. This is a problem solely with Delta's management decisions.

Posted by
210 posts

Yes, you will get a full refund. We were scheduled to fly Delta/KLM PDX-Rome on the 15th, and had decided to hold out until the day before to see what would happen with the cancellation/rebooking policy. The Amsterdam-Rome flight was cancelled the morning of the 11th, so we called and were able to get our refund processed for the entire trip (booked with KLM). Today I received a cancellation notice for the PDX-AMS flight (yes, even though the refund is in process)...so just hang in there for a couple more days and I'm sure the cancellation schedule will catch up to your travel dates.

Posted by
574 posts

I received a email from Delta this morning telling me my flight next Saturday is cancelled. They did not offer a refund. They said they are trying to rebook. The last thing I want is a rebook.

Posted by
1 posts

We received notification that our flight to BCN next week is now cancelled. I actually hadn’t called Delta today in hopes this would happen. Called the number on my SkyMiles card. 1:45 wait. They offered a full refund on my business class tickets. Much better than a huge voucher we wouldn’t be able to spend had we cancelled on them. I suggest calling them now that you are cancelled.

Posted by
6674 posts

Eric, When I got the notice today that my flight for this Thursday was cancelled and I was being rerouted, I went into my trips and clicked on “modify my flight.” Then I chose “cancel my flight.” From there I filled out the form and under reason, I chose “ flight canceled.” Once I did this for my revenue flight, I did the same for my husband’s mileage flight. Otherwise, it was impossible today to get through to Delta, and I’m calling from France.

Posted by
574 posts

My flight isn't until next Saturday. Right now I don't have the option of indicating why I'm cancelling (cancelled flight). I can proceed to request a refund, but it tells me my ticket is non-refundable (true) and I'm SOL. Maybe I have to be a couple days closer to the actual flight for there to be the options that are available for your Thursday flight.

Posted by
6674 posts

Yes, you need to be closer. I got notification just this afternoon though I had read about it on other sources yesterday. Just wait.

Posted by
22 posts

I am in a similar situation as many, many others with non-refundable tickets to Europe that were purchased and paid for months in advance on Delta. From what I have seen so far, Delta is waiving the change fee for booking flights that will be made before Dec 31st 2020, but any difference in fare will have to be paid.
1.) My flight at the end of May is when I chose to travel. Changing to something approaching Winter to go to on to Spain is not the same.
2.) I strongly suspect that Delta will not have any killer fares available for the balance of the year, as they have a compressed demand, and so every re-booking will be at whatever hell they want to charge.
3.) Should my flight be cancelled in late May be other than required by either The Netherlands or US Government, it would be cancelled at the convenience of Delta, for their economic benefit.

In light of the above, it would only seem reasonable that Delta, or any other US airline, make customers whole before they come to our government for a bailout or loan. Please keep and eye on the situation and make your Congressional Representative very aware that taxpayers are potentialy getting screwed by the airlines, and for our government to help them would be contributing to theft. We just want to fly as agreed, or give us our money back.

Posted by
6674 posts

If your flight is cancelled, webmunch, you can request a refund on line. Follow the steps I outlined for the OP.