Having just done a round trip from Frankfurt to Sacramento for about the 6th time with Iceland Air, I feel the need to give them a shout out. Having heard horror stories from others about missed connections and flights with various airlines, one is always a bit wary. With Iceland Air, you needn't be.
Getting ready to board the flight from Frankfurt to Iceland, they suddenly announced that they had to change the tire. This was going to take a minimum of 2 hours. Anyone with a connecting flight in Iceland that afternoon/evening was going to miss it. Therefore, we were all going to be put up in a hotel in Reykjavik. Anyone that needed to fly that night, they would make arrangements with other airlines. There were no angry people, we sat and waited the 2 hours, got on the flight and flew to Iceland. Coming off the plane, there were people directing us to the Service Desk. Here they made reservations for us for connecting flights the next day, gave us vouchers for the Hilton Hotel, vouchers for dinner, breakfast and lunch buffet and buses to and from the hotel. Off we went to the Hilton. Quick check-in to a comfortable room, decent dinner of Caesar salad, bacon cheeseburger, and fries. Free tap water with your meals!!!
Next morning, enjoyed the huge breakfast buffet and then walked 15 min. to the ocean to watch the sunrise. Met up with another passenger and we explored the downtown area including going up in the tower of their landmark church. The blue skies were stunning and I got lots of great photos. Walked back to the hotel, checked out, had a huge lunch buffet and bused back to the airport. Caught my flight to Seattle.
Now I want to make a longer visit to Iceland.
The friendliness of all the staff and the smoothness of a potential fiasco was impressive. So, kudos to Iceland Air.