Iceland Air changing seat assignments at the last minute

Did you try to call Icelandair or did you just assume you couldn’t get through?

I have flown them in 6 different flights and have been pleased. I think you will be able to work this out. Go ahead and contact them. You haven’t even given them a chance to make this right.

Yes called them this afternoon after we found the change. I was on hold for 45 min then was disconnected. That’s why I figured it was because of the holiday.
Will try again tomorrow. I did send them an email and got an automated response that they only respond to calls about flights that are leaving In the next 48 hours so I am in a queue until they get back to me. But I will keep calling too. Thank you for your response and glad to hear that someone has had good experiences with them and this is not their normal way of doing business. It gives me hope.

So sorry that you're having to go through this! I've flown Icelandair many times either transiting to go to mainland Europe or to vacation in Iceland and never had this sort of issue. I did notice the last time that we flew (Dec 2021) that they weren't the friendly airline that I had been accustomed to. Checking in at Keflavik for my flight home, the rep insisted that my bag was too large to be classified as a carryon, without checking size or weight. I wasn't really looking to argue, and since one person in our group had a large bag, we were going to baggage claim anyway. That bag had made countless trips back and forth through Iceland with never an issue. I have to think that since Covid, everyone is tightening their belt and changing the way they do business.

I'd suggest trying to chat someone from the airline on their help page, but I think that would only lead to more frustration. Are you anywhere close enough to the airport that you could go on an off hour and put yourself in front of a customer service representative ahead of time? Unfortunately, that seems one of the best ways to get customer satisfaction these days. I wish you all the best!!

Going to the airport won’t work unless there’s an upcoming flight because Icelandair rents staff from other airlines. The only Icelandair staff in the US are at a call center in Massachusetts.

Regular economy gets free seat selection so you booked economy lite, then paid for seats? If you are checking a bag and want seat selection it’s cheaper to book regular economy.

I’m sure you don’t owe additional funds.

My experience with Icelandair is that plane changes happen and the seat selection gets messed up.

Iceland Air sent us an email billing us for the seats.
Hoping we can clear this up soon.

Wow, that's an interesting fact about the employees here in the States. I had no clue!

justweetjs, I noticed the same thing with Icelandair. Our carryon was rejected in KEF, the same carryon we had used a dozen times before on Icelandair and elsewhere. They wouldn't measure or weigh it. I've had no other problems with them, but they do change airplanes and schedules a lot. I guess they're not alone, but yes, the traditional Nordic friendliness I recall from years past was much less prominent, which is likely due to an increase in rude and high-maintenance passengers.

Let us know how it all worked out!