If I cancel and rebook our flights to/from Canada with United, their policy says, "If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without fee for travel up to 12 months from the original issue date." This means that my travel including return must be completed by the original issue date, correct? I can't depart by the original issue date and return after the original issue date, right? Thanks for your help. I know I'll get a faster reply on this forum from someone who has experienced this before than I will if I call/email United. Our flights aren't until June, but I'm researching my options ahead of time. Thanks for your help!
I would definitely confirm this answer with United. I've called them twice in the last week, had had about 30-50 minute wait times. But they had the option to call me back, so it wasn't like I was waiting on hold the whole time. Just have the phone nearby for when they call back.
United told me I just had to rebook the flights within 12 months from the original ticket issue date. The travel dates didn't matter, just that the tickets were rebooked within 12 months of the original issue date. For example, I purchased our tickets back in November, so they said if we could rebook by this coming November, that was all that was needed to rebook without change fees.
This is from United's page regarding waivers under Global, Ticket issued before March 2 2020 for travel Mr 3-May 31 2020:
New tickets must be reissued on/before December 31, 2020 or 12 months from original ticket date, whichever is earlier
Rebooked travel must commence within 12 months from the original ticket issue date"
That seems to be pretty clear, you have a year to start from purcahse date..
It would be nice to see United do what American is doing, which is letting you purchase new tickets through April 15 with that same waiver in place. We were able to replace an April 14 trip, refunded, will buy new tickets for mid October, and if still be able to have trip by rebooking for next April. And every place that was going to get our business in April will still get our business, albeit a bit later.
Read an article in the last couple of days that United is the "bad actor" in these refunds and rebookings. Sorry, I don't have the link, but it seemed clear that other US carriers were being more helpful.
I canceled our United flight to Italy using the on-line cancelation (and did not speak to a human). I believe that your interpretation is correct. We need to complete the rescheduled trip within one year of when we bought the original ticket. In my case I canceled a March 1st departure and would need to complete a re-booked trip by mid October. Join the club.