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I have new info direct from Trenitalia about October 5th possible strikes

Posted by (Western Canada) on

I have just talked to the live English information line at Trenitalia, and the lady there, who was very helpful, told me that they have received no official information about a strike for Trenitalia services for that day.

She said if there are strikes at any time, they are only informed only one week before a strike, and to call back one week before your travel date to find out what is happening.
I imagine this applies to any date where strikes are in the wind.

She said they will not inform customers by the email you logged in with when you booked your tickets, it's up to you to keep checking.
They are still selling all tickets for that day, of course...it's a business.

If your train is affected and cancelled, you will be put on the next available train......if there's room!
If you choose not to travel that day it sounds like you ??may get refunded for non-refundable tickets, but only if there is an official notification of a strike.

So.... it's either wait and see, or leave it till a week before, or cancel now, losing money and rebook for a different day.

I'm amazed I actually got through to talk to a live agent in under 10 minutes.
The link is at the bottom of the trenitalia website, and there's an online chat function with restricted hours.

Posted by
177 posts

Thank you SJ, Again, a previous post by kenko said my Trenitalia Frecciarossa train from Bolzano to Milan Central should not be affected, it's my Regional from Milan Central to Varenna that would be affected. We've rented a car for that scenario. As far as Bolzano to Milan, if we have a week to make other arrangements, we'll make it part of the adventure.

Posted by
3395 posts

I’ve got three hotels booked on different dates and places in case we get stuck, or have to travel a day early to our next place.
All able to be cancelled in the hope that there are no train strikes on October 5th.
I feel like I live inside my computer the last few days!
I’ll be calling Trenitalia as soon as possible 7 days before that!
If we can’t get definite information then, we will just try and travel the day before and “eat” the price of the already booked tickets which can’t be changed or refunded.

Good luck to everyone else….I need a vacation! ;))

Posted by
431 posts

Thank you so much for sharing the information. Hope you travels go well and you get some vacation time!

Posted by
3395 posts

The information now on other travel forums is suggesting that the agent I spoke to was giving me incorrect information and that Trenitalia is made aware 10 days in advance of strike days.
This could be important depending if and when you have to cancel or rebook your plans.

I don’t really know what to believe now, quite honestly, and I’m not sure anyone anywhere knows what will really happen on any given day !
The agent I spoke to volunteered the information she gave me, I didn’t have to drag it out of her and she sounded confident.
I can’t imagine why they would volunteer false information.
Perhaps I’ll give them another call in a day or two.

Posted by
1759 posts

On October 5, it does look like ALL of Trenitalia’s trains along with Italotreno’s trains should run as scheduled— whether they are RE “Regionale” trains or high-speed trains—they all should run as scheduled.
I had read four or five publications to find out which trains would be affected ( “TheLocal it,”. “Euronews,” “ Wanted in Rome,” “Crisis24” etc.). with some stating trams buses, “local and regional” trains along with “metropolitan“ trains would be idled by the strike.
Strike the word “Regionale” trains as being targeted by the strike. They are not.
Strikes in Italy would be so much easier to understand if there were fewer transport unions and fewer overlapping public transportation agencies.
Then again. It’s all the ambiguity that makes Italy the adventure it is!
Safe travels!

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