I got the nicest card from Alaska Airlines.

Posted by Mardee (Duluth, MN🌲) on 05/04/26 09:17 PM

I recently flew Alaska Airlines RT from MSP to SEA. It was my first flight with Alaska Airlines, and I had a very good experience. It was a great flight; on time; the price was very reasonable; the plane was spacious and clean, and the flight attendants were way over the top in friendliness and helpfulness. I really enjoyed my flight with them and left them a nice review when they emailed me.

Anyway, today in the mail I got a handwritten card from Katrina at Alaska Airlines that said "Welcome aboard Alaska Airlines, we're excited to have you! Sincerely, Katrina Monica". And it was definitely handwritten. I know the difference between regular handwriting and printing that looks like handwriting. The envelope was even hand-addressed! 😊

I thought it was very nice, and I was pleased that a large company would take the time to send a handwritten card to a new customer. That just doesn't happen anymore. I'm impressed, and I will definitely fly them again.

Posted by Kim

Paris

05/04/26 09:55 PM

11385 posts

What ??!! That is so wild !!! Very nice.

Posted by Jean

Idaho, USA

05/04/26 10:18 PM

9658 posts

Alaska Airlines was our first choice option when we lived in Seattle to fly to Hawaii or Boston. Excellent airline & great customer service.

Just a fun extra story: when I was an engineering project manager focused on process improvements, i.e. Six Sigma, Lean, the person at several of the Seattle companies with the same role would meet once/month at a company site to showcase their improvements. One time it was at Alaska Airlines, so we met at the airport & went in some of the rooms you see on the top floor of the airport. One of the improvements took us out the security doors onto the pavement where an Alaska plane would be arriving, and I got the inside scoop seeing everything that happens & the processes that travelers see & don’t see before & as your plane arrives to the point that plane departs.

We had the major Seattle companies represented, so I also had the chance to go onto the floor of Boeing’s manufacturing plant in Everett, Amazon, Nordstrom, etc. My company manufactured medical ultrasound systems & AED’s. One memorable one was at the Starbucks headquarters where we went into their lab and were instructed to keep ordering drinks to run their process demonstration. : )

Posted by KC

the great P-NW

05/04/26 10:34 PM

584 posts

Now THAT is a classy company. Good for you, and good for them! Yay Alaska (they are definitely our #1 choice airline.)

Posted by Mardee OP

Duluth, MN🌲

05/05/26 01:23 AM

11979 posts

Yeah, it was pretty classy. I wish more companies were like that. I do like that they’re starting to fly to Europe now. I might have to take advantage of that.

Posted by Carol now retired

Lynnwood, Washington

05/05/26 01:35 AM

10153 posts

I just flew Alaska’s new nonstop home from Rome to Seattle. Great flight, but needs to make a few improvements in catering. This was only their 7th flight on this route so I am sure they will get that dialed in.

Posted by NWValerie

Pacific Northwest

05/05/26 04:37 AM

2959 posts

That’s wild! I had no idea Alaska did that. I have received a couple of hand-written notes - upon arrival at my Delta seat in a premium cabin - and I thought those were nice, but never anything in the mail!